NookColor ate MicroSD Card

[SKobay]

So, I purchased a new 8G microSD to install in my Nook Color.  The problem is that the slot in the cover is not the *exact* size as the microSD slot that is behind the opening.  So in attempting to slide the new microSD card into my NookColor, the card actually slid UNDER the cover and NOT into the slot.  Since, in BN's infinite wisdom, the back cover is not removable, I can't retrieve the damn card!

While I can certainly submit for a replacement under warranty, I don't suspect BN is going to pay for my eaten SD card.  I'm open to suggestions; however, this is certainly a design or fit issue that needs to be addressed.

Thoughts anyone?

[icebike]

Well you can try calling CS and see what they offer.  Maybe they will allow you to attach custom instructions.

OTOH, maybe the gap is a flaw and they will send a new one and retrieve your card.

OR:

You can check here for teardown instructions (which might void your warranty):

http://www.zdnet.com/photos/nookcolor-teardown/487636?seq=4&tag=content;get-photo-roto

Looks like two torq screws near the MicroSD slot and carefull prying is all that is needed to get the back off. 

[SKobay]

icebike - I did call CS today.  He suggested I take it to the store so a "Nook Specialist" could attempt to retrieve the card.  Interestingly I'm not sure how the "specialist" is going to accomplish this as the CS advised that they could not remove the backing.

I'm going to head out to the BN store during lunch tomorrow so that I can honestly say I exhausted the options; I am not optimistic.

Regardless of what becomes of my situation, I 1) wanted to caution others to ensure the card is PERFECTLY aligned before pushing it in to place; and 2) bring the issue to the attention of BN - I do see it as a design flaw.

I'll update tomorrow with how my visit to the store goes.

[donc13]

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SKobay wrote:

So, I purchased a new 8G microSD to install in my Nook Color.  The problem is that the slot in the cover is not the *exact* size as the microSD slot that is behind the opening.  So in attempting to slide the new microSD card into my NookColor, the card actually slid UNDER the cover and NOT into the slot.  Since, in BN's infinite wisdom, the back cover is not removable, I can't retrieve the damn card!

While I can certainly submit for a replacement under warranty, I don't suspect BN is going to pay for my eaten SD card.  I'm open to suggestions; however, this is certainly a design or fit issue that needs to be addressed.

Thoughts anyone?

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I was reading through the warranty in the User's Guide for the nook color and on page 92

http://img1.imagesbn.com/PImages/nook/encore/support/pdf/User_Guide_NOOKcolor.pdf

found this little gem:

"Please note that opening the back cover of your NOOKcolor to change the battery, external SD card or back cover will NOT void this limited warranty."   (emphasis MINE)

There are two #5 torx screws under the flap where you insert the SD card.   They are covered with stickers, but you only need to remove those 2 screws, and then either with your fingernails or some other tool to "pry" the cover off (it's held in by plastic tabs only) you can get inside the back cover to change the SD card.

Now, this may have been a mis-print or copy from the nook 3G or WiFi manual, but it IS in the official user manual from B&N and DOES apply to YOUR NC.    They may wish to correct that (or it may not be a mis-print) but any correction would only apply to units sold AFTER the correction.

[cbtengr]

This is from the related thread:

I think somebody screwed up. That is the exact same wording that is in the Nook Classic User Guide on page 174. The Nook Classic requires the removal of the back to install the card, unlike the Nookcolor. It looks like some "cutting & pasting" was done, but not enough proof reading. I came across several of these while reading the guide, but can't recall them at the moment. We'll probably see an update to the Guide at some point.

[donc13]

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cbtengr wrote:

This is from the related thread:

I think somebody screwed up. That is the exact same wording that is in the Nook Classic User Guide on page 174. The Nook Classic requires the removal of the back to install the card, unlike the Nookcolor. It looks like some "cutting & pasting" was done, but not enough proof reading. I came across several of these while reading the guide, but can't recall them at the moment. We'll probably see an update to the Guide at some point.

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Since it is part of the warranty, those who bought the NC with that particular warranty are only bound by the conditions in that warranty (and B&N is likewise bound by those conditions).   Yes, they can change the warranty for FUTURE sales, but it is not permitted to 'back date' or change an existing warranty...unless, B&N is willing pay the owners of ALL units sold with the improperly worded warranty....100% of the cost of their unit.

Very simply, B&N has a legal department, those in that department are presumably lawyers and/or experts in business law and in particular laws like The Magnuson-Moss Warranty  Act of 1975 (as amended).    It is not the consumer's fault if the manufacturer's legal department didn't do their job properly.   It is the manufacturer's fault and thus the liability to "make it right" falls on the manufacturer.

The manufacturer is free to change the conditions for future purchases, but can not amend the terms for past purcahses without permitting the prior purchasers a full refund of their monies if they now disagree with the "new" warranty provisions.

In an obvious sense, if the manufacturer mis-prints their warranty period as being 1 year when in reality it is 1 day, then they either have to honor the 1 year period for sales already completed, they can't suddenly say....Hey, King's X, was a mis-print, you only have a 1 day warranty! OR they must allow you to retract your purchase (buy back) at FULL cost of the purchase refund.

A printed warranty is a term of sale.   Just like the offered price.   It is a condition of the sale and that condition can not be changed without the sale being void or both parties agreeing to the change in the condition of the sale.

[Fenring]

No, it's not quite as black-and-white as you'd like it to be, don. You are actually bound by your ability to pursue legal action against B&N if they violate your understanding of the warranty. Being disingenuous about a mistake is not going to help a case, especially if it can be shown you considered it and went ahead anyway (for instance, by commenting about it on these forums). What's more, the exclusions listed are explicit and don't include "fetching a lost SD card from behind the back cover", so it may not apply here anyway. A good lawyer could make a case either way, but... Advocating someone remove the back cover isn't really useful. It's under warranty so it's B&N's problem right now anyway. Why open the back cover, possibly damaging your NC, only to have B&N turn around and deny your warranty claim later (which would only leave you with the legal option) when you can just make a warranty claim right now? And a good lawyer could make a case against you personally since you are advocating for your interpretation of the warranty and telling people they should go ahead and open up their nooks.

[donc13]

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Fenring wrote:
No, it's not quite as black-and-white as you'd like it to be, don. You are actually bound by your ability to pursue legal action against B&N if they violate your understanding of the warranty. Being disingenuous about a mistake is not going to help a case, especially if it can be shown you considered it and went ahead anyway (for instance, by commenting about it on these forums). What's more, the exclusions listed are explicit and don't include "fetching a lost SD card from behind the back cover", so it may not apply here anyway. A good lawyer could make a case either way, but... Advocating someone remove the back cover isn't really useful. It's under warranty so it's B&N's problem right now anyway. Why open the back cover, possibly damaging your NC, only to have B&N turn around and deny your warranty claim later (which would only leave you with the legal option) when you can just make a warranty claim right now? And a good lawyer could make a case against you personally since you are advocating for your interpretation of the warranty and telling people they should go ahead and open up their nooks.

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It IS all that black and white.   The warranty SPECIFICALLY says removing the back cover to change the SD card will NOT void your warranty.

Not much to "misunderstand" in there.

A good lawyer wouldn't and couldn't touch me.  

If you're a lawyer...have at it.    I need some money for when I retire and you filing a malicious lawsuit would leave YOU wide open to civil action.    And my pocket wide open to collect the $$ you would have to pay me.

Idiots out there are so damn lawsuit happy....I really hope someone does try to sue me, it'd be fun countersuing.