Solitare, Jewel Hunt Aces Solitare no longer play ofter update!

[Kimmrg]

New NC owner"  Now in MY STUFF file:  Solitaire, Aces Jewel Hunt Aces Soliaire Pack 2 and Mahjong Solitaire.  I bought these apps to play and now they are no good?  Any suggestions?  Thanks all. 

[trina133]

MIne is doing the same thing.  At first it was fine and all my apps were where they should be........after about an hour or so I could not find them.  Finally found them in "my stuff" under everything else.  When I click on any of them they say that "this content is currently not supported on this NOOK."

However, if I go to the home page they are there on the bottom and I can click them and play......very frustrating though.

Did I not do the upgrade correctly?

-trina

[Drew_Wrobel]

I'm having the same problem.  Started a new topic about the 1.4.1 and making apps "Not Supported".

[geatdanemomDT]

This is from another thread Posted by TLockTL

 http://bookclubs.barnesandnoble.com/t5/NOOK-Color-General-Discussion/Nook-1-4-1-Magazine-Download-is...

I called Customer Service today and they were able to fix it.  Although I had done the Hard Reset twice with no luck, the rep had me do this and it worked (PLEASE NOTE... Just like a Hard Reset, this will erase all of your sideloaded items, so be sure to back them up somewhere.)

Go to Settings, Device Info, and Erase and Deregister Device. Hit the Erase and Deregister button.  It will take a while to reboot, etc.  You have to enter your info just like you did when you first got your Nook Color.  Once I was on my Color Nook, All of my Apps and Magazines were there and I just had to download them again.   You will no longer see a folder called "Everything Else" under your "My Stuff" library file.

You may want to call customer service before you do this, but if they don't give you this solution, please suggest it as one you know worked for someone else.

I am SO happy my Nook is working again. 

PS... the version is still 1.4.1 on your Nook after you do this, so you will not need to update again.

[trina133]

Thank you........we are actually going to be going to do some Christmas shopping today, so I  think I will swing by  the B&N and see if they can fix it.  I don't trust myself to do it.....LOL

[geatdanemomDT]

---

trina133 wrote:

Thank you........we are actually going to be going to do some Christmas shopping today, so I  think I will swing by  the B&N and see if they can fix it.  I don't trust myself to do it.....LOL

---

Good luck, I am sure they they can do it for you.

[Kimmrg]

Went to my local (40 miles away) BN for help.  No help.  They called support and was told it was my credit card, the one I had just used in store to purchase online.  After that, they had no suggestions.  I tried archiving and unarchiving, and am about ready to try the erase me.

I'd throw this thing through the window, but have too much invested now, between purchase, screen cover and cover. 

Two calls to support, one about PDFs and this, both no help.

Argggggg.

[BN_AlexG Administrator · Accepted solution]

Hi Kimmrg,

I'm sorry you are having trouble with your purchases. If erasing and deregistering your device hasn't resolved this issue, archiving/unarchiving should do the trick.

You can follow the steps posted in this thread:

http://bookclubs.barnesandnoble.com/t5/NOOK-Color-Support/Everything-Else/m-p/1239962#M16219

Hope this helps!

- Alex

[x0SpiritualJun… · Accepted solution]

I had the same problem.  The best (and easiest, if you don't want to leave your home or sit on hold for hours) is to just go to your nook library on BN.com and archive/unarchive.  It will then be accessable on your nook - just make sure you refresh your nook so you can see the "new" items.

[Kimmrg]

Thanks all.  Did the archive thing twice, first time did not work, second time took out the SD card and it seems to be downloading as I type.  Yay!

[camerajoe]

There are a lot of people with this problem and I am one.  I think that it is time for all of us to talk to our lawyer and let Barnes and Noble know we are mad.  If the version that we just downloaded from Barnes and Noble is bad for all the apps we bought from B&N, then we at least get our money back for the apps.  If we buy from B&N them then they make sure it works before it comes out to us.

Joe M