07-18-2012 06:43 PM
I got a Nook for my son? I purchased my Nook color on eBay. When I received the NC it was locked / password protected. I followed the instructions from B&N on how to reset the password. I then tried to register it and even called B&N to ask for help. They said they can't help unless I know the original email address it was registered with. The seller doesn't have the original email address. Please help. Any answers or suggestions would be greatly appreciated.
07-18-2012 10:05 PM
09-22-2012 06:43 PM
Hi. I was wondering if you figured out how to unregister the nook without the original user's info. I have two I bought off craigslist and am having the same issue.
09-22-2012 11:25 PM
Erase and deregister works just fine without the owner's details. A problem can occur when the prior owner does a factory reset without deregistering first, and then the next owner trys to re-register it.
Nook Color: B&N 1.4.3 rooted; Samsung Galaxy Tab2 (7.0"): Android 4.1.1 rooted
Nook Touch (two): B&N 1.2.1 rooted; Nook 1stEd/3G (two): B&N 1.7.0 rooted.
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11-06-2012 10:00 AM
11-06-2012 12:45 PM
Yes, that will reset the device to factory settings and remove your personal information.
I am thinking of selling my Nook Color. I just have to erase and de-register and the new person will be all set? Is that correct? I thought there was something else I had to do! Thanks
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11-06-2012 08:42 PM
Froginmds, like other people on the forum said, you should be able to deregister it without needing the email id.
If you go to Settings - then Device Info, then Erase & Deregister Device. Then you should be able to deregister.
It's a bit suspicious that the person who sold you the Nook Color doesn't know the email and sent you something that was locked (and I'm assuming didn't know password).
Can you get a refund of your EBay purchase? Why not get a refund and buy one of the lower priced Tablet or Color ones available now from B&N.
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