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hopekf
Posts: 2
Registered: ‎04-23-2013
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unable to purchase... something about windows 8

When I tried to buy a book on my Nook today I got the following error: Please complete account setup by adding a credit card which enables you to download content. Open settings in the Windows 8 charm bar and select "Account" and "Pick your payment method. My credit card/payment is already there and correct and I've been using it prior to today. Help resolving this would be appreciated. I'm not sure why it is referencing Windows 8 when I'm on my Nook and I dont even have windows 8 installed on any of my computers... I had no problems until today..

 

Anyone have any suggestions.. already turned off and on, and am avoiding calling tech support, unless I absolutly have too..

Bibliophile
5ivedom
Posts: 3,544
Registered: ‎12-03-2011
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Re: unable to purchase... something about windows 8

1) That message might mean

 

a) That they added it in there IN GENERAL since some part of users are on Windows 8.

 

Or

 

b) There's a mistake and it thinks you are on Windows 8.

 

*****

 

2) It seems like your credit card got declined and so you might have to call your credit card company and have it re-authorized.

 

That's the only thing I can think of. If it's not that then it's perhaps a bug on B&N's end. Restarting the Nook and trying again would help. As would just buying it from the website.

Inspired Correspondent
The_Imperfect
Posts: 79
Registered: ‎03-30-2010

Re: unable to purchase... something about windows 8

Check the credit card via the My Account page on the website.  Is the card expiring soon?  Expired?  Maybe try deleting the card (since it isn't working anyway) and reentering it? 

 

I have seen the Windows 8 error, too, but putting a card into the website seemed to work, at least in that one instance I saw.