Can not sign in

[Tomopastas777]

Hi, I bought manufacturer refurbished nook. I can not register (sign in) - everything goes well until step 4. After I push the "sign in" the message "Sorry we're having trouble setting up your Nook. Please shutdown the device and try again." appears.   I tried hard reset, used help chat on BN page, The only good thing I find out during the BN chat is that my Nook is not paired to someone not me.

Please help !!!!

[CraigAZ]

If the "sign in" is the first time wifi is needed to connect to the internet, are you sure you have a wifi connection connected to the net?

[Tomopastas777]

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CraigAZ wrote:

If the "sign in" is the first time wifi is needed to connect to the internet, are you sure you have a wifi connection connected to the net?

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My home wi-fi works and Nook connects to it without any problems

[bklvr896]

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Tomopastas777 wrote:

Hi, I bought manufacturer refurbished nook. I can not register (sign in) - everything goes well until step 4. After I push the "sign in" the message "Sorry we're having trouble setting up your Nook. Please shutdown the device and try again." appears.   I tried hard reset, used help chat on BN page, The only good thing I find out during the BN chat is that my Nook is not paired to someone not me.

Please help !!!!

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Can you take it into a B&N store and get help there?

[turbo87]

I am having the same issue. It seems the problem happens with the refurbushed unit. Any resolution for the problem? The B&N TechSupport is clueless. I tried calling them 3 times and got nowwhere with them

[bklvr896]

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turbo87 wrote:

I am having the same issue. It seems the problem happens with the refurbushed unit. Any resolution for the problem? The B&N TechSupport is clueless. I tried calling them 3 times and got nowwhere with them

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As I said previously, you best bet is to take it to a store. 

[turbo87]

I am not sure the store will be of much help. Checking on the Internet, it has something to do with the serial number lock on refurbished units. I will try the store route