08-10-2013 03:52 PM - edited 08-10-2013 03:55 PM
I have a Nook Simple Touch which is stuck on the initial welcome screen. When I try to hit the Next button to progress, nothing happens. Because of this, the device is totally unusable.
It appears the touchscreen is working - when the device goes into sleep mode I can tap it to wake it again. Similarly, if I hold the power button I can hit OK or Cancel on the confirmation screen. But whatever I do, the welcome screen doesn't respond to me hitting next.
Any ideas what is causing this or how to fix it? The device is charged and I have done several factory resets.
02-27-2014 05:06 PM
Ahem.... there is no battery to remove, unless you tear it apart which voids the warranty.