08-08-2012 08:54 PM - edited 08-08-2012 08:56 PM
So I bought my nook simple touch about five months ago and I went to school today and when I got back and tried to unlock it the screen froze for just a second and then the screen became a lot of lines running across it with just a little surface at the top that is actually readable.
This is a photo
As you can see a lines run across it and only a few parts of the screen are readable. I don't know what to do. I have only tried turning it on and off but it remained the same.
I don;t know what to do. I bought my nook at walmart because where I live it is a very small town and there are no barnes and nobles so I don't know if I have a waranty and the walmart waranty expires after like 14 days. I also don't have the reciept so please tell me what I can do.
I don't have any money to buy another one or anything like that so please don't suggest that...
Edit: I have never dropped it and it has never gotten wet. I take very good care of it so I don't think bad care of it is the problem.
08-09-2012 12:36 AM
Try calling 1-800-THE-BOOK. They are the customer support line. If it's something covered under the manufactor's warranty, they will replace it.
08-09-2012 03:23 PM
You can give this a try ... it's from the user guide:
If for some reason your NOOK becomes unresponsive, you can perform a soft reset to restart the device.
1. Press and hold the power button for 20 seconds, then release the power button.
2. Press the power button again for 2 seconds to turn on your NOOK.
It may not do any good, but it can't hurt ...
08-10-2012 09:45 PM
08-11-2012 09:14 PM
Thank you to all! I tried turning it on and off a few times and it didn't work so I guess I'm going to call customer service and see what happens from there. Thank you all very much for your suggestions.