Nook ST w/GL touchscreen not responding (intermittent issue)

[Streamer]

I've had this device for a little less than 3 weeks.  I noticed immediately that the touchscreen didn't respond as quickly as my Nook ST but it wasn't a big issue, just a couple second lag.  Lately I've been noticing that it won't turn the page at times when I tap the screen and I have to use the side buttons.  Also, not a major problem so I didn't worry about it much.

Last night I decided to start a new book.  I couldn't get the screen to wake up.  The "n" button woks fine but I couldn't swipe the screen to unlock.  Did 5 or 6 soft resets, no change.  I was at about 85% battery so I chaged it to 100%.  After 10 or 15 soft resets I finally got it to work.  I managed to read about 40 pages but had to use the side buttons to turn the pages.  This morning I tried again and couldn't unlock the screen.  Five soft resets later I finally got it to respond and now it's working and has been working just fine for over an hour.

I hate having to screw with it for 20 or 30 minutes just to get the thing to turn on!

Am I the only one having these problems?  Any suggestions on what to do when my issues are so inconsistent?

[Streamer]

And it's not working again

I decided I'll have to make the trip to our closest Barnes & Noble today. Hopefully somebody there will be able to help.

[Streamer · Accepted solution]

This was my first time dealing with customer service in the B&N store.  I got the store manager, she looked at it, said it was nothing she had ever seen before and we went over the steps I had taken to fix the issue.  Within 5 minutes she exchanged it and I now have a brand new Nook.  

[keriflur]

Glad to hear thet were able to help you.  The in-store service is generally good, from what I've heard.  If you live near a store, it's your best bet when you're having trouble.

[dressmaker]

The nook StGL screen is frozen.  The top 1 inch of the screen is the screen saver whhich changes occasionally and the lower portion of the page is the book I am currently reading.  The book page can not be changed no matter what I try including soft reboot and recharge of the battery.  Any ideas? 

[keriflur]

Tme to take it into a B&N store (if you live near one) or call CS.  It sounds like a malfunctioning device.

[Maynul]

no you are not along to encounter this short of constrain. i am also having the same issue with my nook GL. as i am staying out of US and could't get any replacement. B&N should fix this bug immediately

[RalphRD]

Try cleaning the screen.  I was having this issue and tried lots of stuff I have seen on the forums.  Even did a hard reset back to factory defaults, no joy.

A few drops of Windex on a clean tissue solved the problem.

[keriflur]

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RalphRD wrote:

Try cleaning the screen.  I was having this issue and tried lots of stuff I have seen on the forums.  Even did a hard reset back to factory defaults, no joy.

A few drops of Windex on a clean tissue solved the problem.

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I hope you did a clear water rinse afterward (water on a clean tissue).  The chemicals in Windex can damage the screen.

[RalphRD]

Yes