Product support

[jhmJM]

My Nook Simple Touch froze up one day last week.

I called customer service and was talking to a very helpful custom rep.,  who did not sound like he was in Manila or Mombai,  within 60 seconds.

He walked me through a couple of fixes for my problem, but nothing worked. He then e-mailed me a voucher for a new (reconditioned) unit. A quick trip to the local B. and N. and I was back in business.

Good on ya Barnes and Noble.

[LarryOnLI]

Wow, great customer support experience.

I love the emailed voucher idea, easy same day replacement for a failed device.

This is something the competition will have a hard time matching and could be a great selling point.

To bad B&N didn't have this in place all along.