04-11-2012 01:19 PM
My Nook Simple Touch froze up one day last week.
I called customer service and was talking to a very helpful custom rep., who did not sound like he was in Manila or Mombai, within 60 seconds.
He walked me through a couple of fixes for my problem, but nothing worked. He then e-mailed me a voucher for a new (reconditioned) unit. A quick trip to the local B. and N. and I was back in business.
Good on ya Barnes and Noble.
04-11-2012 05:03 PM
Wow, great customer support experience.
I love the emailed voucher idea, easy same day replacement for a failed device.
This is something the competition will have a hard time matching and could be a great selling point.
To bad B&N didn't have this in place all along.