07-23-2012 09:17 AM
I've posted elsewhere (http://bookclubs.barnesandnoble.com/t5/NOOK-First-
With B&N's new ability to preview a sample of books online, this problem just got way worse - when someone manages to find OUR version of the Oz books (which isn't easy, the way they are linked to others), and they click on the cover to look inside, they see ANOTHER PUBLISHER'S VERSION of the Wizard of Oz - a version that has NO illustrations.
How is a customer supposed to figure out which version of a classic to get, if all the reviews for all the different books show up under ALL the books? And now they are claiming to be showing the inside of our book, but showing the customer some other book. It's awful. It seems like B&N just doesn't care.
08-02-2012 10:06 AM
After pushing and pushing via email to PubIt support, explaining the problem, I got the following response:
Thank you for contacting us. We understand your concern and will work
with the appropriate teams to address this issue in the coming months.
The PubIt! Team
MONTHS?? At this point, I just gotta laugh. Amazon can fix it in minutes, when books are incorrectly linked. B&N takes months (if it fixes it at all). Way to impress me, B&N.
08-02-2012 02:11 PM
That is really bad, for a whole lot of reasons.
A big one is that BN is creating a liability for itself - the likelihood that it is confusing similar works in the minds of its customers just went to 100%.
I phrase it that way, because that's the way BN's legal staff ought to be thinking about it in terms of their exposure.
08-02-2012 02:18 PM
And did I mention that one of the many The Wonderful Wizard of Oz books that we're inproperly linked to is B&N's own version of the book??? So they are essentially stealing OUR good reviews:
I think I'll just end every post of mine with a link to our books since there's no other way for people to find them: