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Distinguished Correspondent
F14Scott
Posts: 72
Registered: ‎06-29-2010
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Re: B&N (lack of) response to v1.6 crash is awful.


cbtengr wrote:
I don't recall ever getting compensation when I had to have a recall repair performed on my cars. They fix it, I don't pay, go on with life. I think they've made some mistakes with the update, including poor communication with users, but I'll survive this without a "boat-full of lawyers".

Again, there wasn't just a recall.  B&N broke it.

Distinguished Correspondent
DCLOVELL
Posts: 205
Registered: ‎05-19-2011

Re: B&N (lack of) response to v1.6 crash is awful.

[ Edited ]

F14Scott wrote:

 

Gas cap, battery, whatever.  Either way, it is annoying; on that point I agree.  I guess we'll just have to disagree at what point annoyance turns to damage.  Especially when the nook didn't just malfunction; B&N broke it.


 

 

 

I have to respectably disagree that they broke it.  They "disabled" the ability to view and access data from the larger SD cards.  You could still take the information you needed at that moment and put it on the Nook itself and access it.

 

Frequent Contributor
cbtengr
Posts: 864
Registered: ‎12-29-2009
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Re: B&N (lack of) response to v1.6 crash is awful.


F14Scott wrote:

cbtengr wrote:
I don't recall ever getting compensation when I had to have a recall repair performed on my cars. They fix it, I don't pay, go on with life. I think they've made some mistakes with the update, including poor communication with users, but I'll survive this without a "boat-full of lawyers".

Again, there wasn't just a recall.  B&N broke it.


So waste some money on lawyers and see what you can get.
Distinguished Bibliophile
keriflur
Posts: 6,626
Registered: ‎01-05-2010
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Re: B&N (lack of) response to v1.6 crash is awful.


DCLOVELL wrote:

F14Scott wrote:

 

Gas cap, battery, whatever.  Either way, it is annoying; on that point I agree.  I guess we'll just have to disagree at what point annoyance turns to damage.  Especially when the nook didn't just malfunction; B&N broke it.


 

I have to respectably disagree that they broke it.  They "disabled" the ability to view and access data from the larger SD cards.  You could still take the information you needed at that moment and put it on the Nook itself and access it.

 


B&N broke the ability to access the data on the SD card.  "Disabled" to me sounds intentional, and I think we can all agree that this wasn't intentional.

Nallia
Posts: 4,758
Topics: 125
Kudos: 3,236
Registered: ‎02-15-2010

Re: B&N (lack of) response to v1.6 crash is awful.

[ Edited ]

F14Scott wrote:

keriflur wrote:

I don't need to drive my nook to work.


You could still drive your car to work, just as I can still read my nook.  You've just lost functionality, as have I.


It's a ridiculous analogy.  My car's engine losing its fuel 60 miles into a drive wouldn't simply be an inconvenience.  It would put my life in danger as well as the lives of others.  You bet your ass there would be a mandated recall to fix such an issue.  However, I wouldn't receive any compensation for any such thing unless I actually got into an accident because of this problem and sued the car manufacturer.

 

There are defects on top of defects on all vehicle models.  The vast majority are not fixed under recalls because they are nothing more than an inconvenience.  Only those that present an actual possibility of danger are usually recalled.  Some vehicle manufacturers may choose to voluntarily recall a certain defective part that doesn't cause a physical liability because it's good business, but such recalls are not mandatory and never include additional compensation.

 

You have been inconvenienced, nothing more.  You didn't lose any of your livelihood, you have not been physically harmed.  Should B&N fix the issue?  Absolutely.  And they have stated that they are working on it.  Should they replace the devices affected if they cannot fix them?  I think that they should.  But I don't think anyone deserves any additional compensation for being inconvenienced and annoyed.