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Ruthanne214
Posts: 3
Registered: ‎01-05-2011
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Can't connect to WiFi

Just got the Nook color - everything all set up and ok.  However, after visiting store yesterday, now I can't connect to our wi-fi here at home.  I put in password and keep getting message "can't connect".  I've tried turning rounter and nook off and on, but no success.  Any ideas?

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bklvr896
Posts: 4,781
Registered: ‎12-31-2009
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Re: Can't connect to WiFi

 


Ruthanne214 wrote:

Just got the Nook color - everything all set up and ok.  However, after visiting store yesterday, now I can't connect to our wi-fi here at home.  I put in password and keep getting message "can't connect".  I've tried turning rounter and nook off and on, but no success.  Any ideas?


 

First, I'm assuming it connected at B&N with no problem.

 

What password are you putting in?  It is not the router admin password that is needed, it is the security encryption key/passphrase that it needs.  That's a fairly common mistake.

 

Do you have MAC address filtering enabled on the router?  If so, you need to disable it, get the Nook to connect and then add the Nook's MAC address to the list.

 

Someone posted they found that the Nook didn't like network names with a space in the name.

 

Just some things to check.

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Ruthanne214
Posts: 3
Registered: ‎01-05-2011
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Re: Can't connect to WiFi

Thank you so much - I was putting in the wrong thing for the password.  I have so much to learn and you've been a great help!!

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bklvr896
Posts: 4,781
Registered: ‎12-31-2009
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Re: Can't connect to WiFi

 


Ruthanne214 wrote:

Thank you so much - I was putting in the wrong thing for the password.  I have so much to learn and you've been a great help!!


Glad to be of assistance.  It's a common mistake.