10-14-2012 07:35 AM
I have turned it off..let it rest for like 2 weeks but the same problem occurs.. the left and right side are not working?...what do i do
12-13-2012 01:51 PM
Just to be sure: Are you using the dual screen First Edition or the single screen Simple Touch model? The two shared a forum for a while, but this forum is now targeted at First Edition users. The Simple Touch models use a quite different technology to detect your touch than the First Edition, Color and various Tablet models.
Please let us know which model you are using and if you have cleaned the screen itself and if you are using a Simple Touch the narrow gap between the screen and the frame. Don't spray any water or liquid cleaner on the reader itself, as it might run into the device interior and short the sensitive digital electronics out.