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GBR1
Posts: 4
Registered: ‎02-01-2011
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Connectivity Issues

I bought my Nook last weekend, and posted a couple of days ago about not being able to connect to my home WiFi.

 

For anyone new to the Nook Color who is having this issue, thought I'd share my solution.  After countless hours on the phone with technical support of Barnes and Noble, my router manufacturer, internet service provider, and even my computer manufacturer, I was unable to connect my Nook to my home WiFi.  The only thing I succeeded in doing was taking out the connection to my laptops.

 

This afternoon I went out and spent $45 on a new router.  Got home, hooked it up, and everything worked, including the Nook!

 

If you are a computer illiterate person like me, this may be your best option too.  If I had known how much time and frustration it would take to get to this point, I would have just bought the new router right away. 

 

All that said, I really like the Nook.  I owned a Kindle for the last two years, and am very happy so far with the features offered by the Nook.

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Josienjoe
Posts: 1,949
Registered: ‎02-15-2010
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Re: Connectivity Issues

 


GBR1 wrote:

I bought my Nook last weekend, and posted a couple of days ago about not being able to connect to my home WiFi.

 

For anyone new to the Nook Color who is having this issue, thought I'd share my solution.  After countless hours on the phone with technical support of Barnes and Noble, my router manufacturer, internet service provider, and even my computer manufacturer, I was unable to connect my Nook to my home WiFi.  The only thing I succeeded in doing was taking out the connection to my laptops.

 

This afternoon I went out and spent $45 on a new router.  Got home, hooked it up, and everything worked, including the Nook!

 

If you are a computer illiterate person like me, this may be your best option too.  If I had known how much time and frustration it would take to get to this point, I would have just bought the new router right away. 

 

All that said, I really like the Nook.  I owned a Kindle for the last two years, and am very happy so far with the features offered by the Nook.


 

I'm so glad you got it sorted out.  Sometimes spending a few bucks is much, much cheaper than dealing with continuous aggravation.

 

Although there are some one this board with both devices, it would be better to share your success on one of the NookColor boards -

 

http://bookclubs.barnesandnoble.com/t5/NOOKcolor-General-Discussion/bd-p/NOOKcolorGeneralDiscussion

 

http://bookclubs.barnesandnoble.com/t5/NOOKcolor-Technical-Support/bd-p/NOOKcolortechnicalsupport

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tommyjohn
Posts: 9
Registered: ‎02-03-2011
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Re: Connectivity Issues

I had similar issues with connecting the Nook.  I had to pay $35.00 to the manufacturer of my router to get a 26 character HEX number.  Nowhere in any documentation did I see this mentioned.  Fortunately the second person I spoke to at B & N told me to try this.