05-26-2011 03:22 PM
I received my NookColor for Christmas. I love it as an e-reader, and I love the wi-fi capability. I want to keep using it, but I have had continual problems with the charging process. This should be a non-issue for an electronic device in this day and age.
By late January or so (after only about a month of use), the NookColor USB cable that came with my device quit working. First it quit working to move library ebooks from my laptop to my NookColor, then it quit even charging the device. I took the cable back to a B&N store, and they gave me a new cable, no questions asked.
In mid-April, the NookColor itself didn't see the charging cable -- I couldn't charge the NookColor. I took it back to a B&N store, and they agreed the problem was in the NookColor itself. They gave me a new NookColor and cable (brand new, still in the box). The transition of registering a new device was almost seemless -- all my Nook books were recognized, though I had to download library books with Adobe Digital Editions again.
This morning -- only six weeks after getting the new NookColor in mid-April -- I noticed that my NookColor wasn't charging -- no light on the USB cable. The power strip it was plugged into was charging other devices, but not the NookColor. I think this time the problem is in the AC convertor box, because I do get the orange light in the USB cable when it's plugged into my laptop. So I am going to have to make another trip to B&N to get a new convertor box and have them check out the USB cable and NookColor to be sure they're working.
That makes all three of the components in charging the NookColor that have failed me in five months -- the USB cable, the NookColor, and now the convertor box.
As indicated above, B&N has been very helpful in resolving these problems, but I have NEVER had a charging problem with any other electronic device I have owned -- laptops, cell phones, etc. But with the NookColor, this is the third problem in five months. This is unacceptable.
As I said, I love the device as an e-reader and supplemental wi-fi/Internet connection. But B&N has got to get the basics right before I can support it 100%.
05-27-2011 01:32 AM
This is the Nook General Discussion board.
You'll have more luck with your problem on the Nook Color Technical Support board: http://bookclubs.barnesandnoble.com/t5/NOOK-Color-
05-27-2011 09:39 AM
For some subject line and content tips for posts/technical questions.