Disappointed with Barnes & Noble process

[nooktwo]

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bklvr896 wrote:

     Are you willing to give your cc number to 50, 500 people?  The entire Internet? 

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Why not. Prepaid Credit Cards can be used.

[nooktwo]

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kamas716 wrote:

You aren't circumventing the DRM, so unless there is something somewhere saying you can't do it, it is legal.

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Just about every commercial digital content states no distribution / transfer rights:

http://www.barnesandnoble.com/include/terms_of_use.asp

You may not (i) modify, alter, duplicate, reproduce, copy, distribute copies of, disassemble, reverse engineer, emulate, decompile, or tamper with the Barnes & Noble eReader Software or Digital Content; (ii) create derivative works from or of the Barnes & Noble eReader Software or Digital Content; (iii) bypass, modify, tamper, defeat or circumvent any of the security components, special rules or other applications that protect the Barnes & Noble eReader Software or Digital Content; (iv) use any robot, spider, data miner, crawler, scraper or other automated means to access or index the Digital Content or any portion thereof, including but not limited to any metadata associated with the Digital Content; or (v) rent, loan, lease, sublicense, transfer, network, reproduce, display, distribute, or otherwise make any of the Digital Content available to any third party.

[Ya_Ya]

(Possibly) violating B&N"s TOS ≠ breaking the law.

DRM Circumvention is illegal, whether it's for personal use or distribution.  (Some even dispute this, but I accept it.)  Using DRM as designed isn't illegal.  

For the record, I accept the fact that a NOOK or NOOK app will remember an unlock code and apply it to any future sideloaded book which can be unlocked by it is evidence (proof?) that this is B&N's intention for said DRM.

[kdoherty]

As I scan the internet and enter search criteria of equal terms minus the name of the e book service provider, one finds that Barnes and Noble is not in a very good position to impress.   My personal experiences fully support the search findings.  I had a Nook 1st edition for a period of 9 months before the device failed.  BN customer service personnel throughout the ranks kept feeding me stories about the status of my claim.  Later the deceptive position of the service agents carried over to the status of the shipped replacement.  As a last attempt to resolve the matter, I visited a local BN and spoke to the store manager about Barnes and Nobles difficulties in fulfilling a claim.  The manager phoned customer service and received a promise that I would get a device overnighted.  The store manager also stated that if I had not received the device to contact him.  I told him,  this was a last attempt to let BN make good, and I will not be seeing him if the device does not arrive.   Well, I did not get the device.  I contacted my states Attorney General the following morning,  the AG got back to me a few days later.  The AG setup shipment 'overnight' to me, the device did not arrive.   The AG office said they will keep record of the issues and could not understand what Barnes and Noble's difficulties were.  BN did eventually send a replacement,  while I switched to a Kindle, and very happy.

[tmr4]

It must be lonely over in Kindle land if your still lurking here. Your beef with BN happened close to a year ago.

[kdoherty]

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tmr4 wrote:
It must be lonely over in Kindle land if your still lurking here. Your beef with BN happened close to a year ago.

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Good day tmr4,

Please do not take my personal experience as a personal attack, you sound off as being a bit offended.  As to your assumption of me being lonely, I guess I've not given that as much thought as you have, but I'm not sure.  It is true that I do not have the camaraderie whithin troubled  ereader discussions using my Kindle as I did while trying to use my Nook.   To be fair, the Nook 1st edition was a joy to use, but the company is just not up to the task of supporting their product from my experience.  I do still have books on my account here at BN that I have invested in, and do occasionally visit to browse  the titles, well very occasionally to be specific.  My post was intended to give a perspective to another user having trouble, not to personally attack anyone.  Please keep things into perspective.

[KingAl]

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bklvr896 wrote:

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Question about the Kindle process.  When I unregister my Kindle app on my ipad it removes all the books from the app.  do the Kindles work differently?

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The e-ink Kindles do, but the Fire and all the apps removes all content when deregistered.

[nooktwo]

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Ya_Ya wrote:

(Possibly) violating B&N"s TOS ≠ breaking the law.

DRM Circumvention is illegal, whether it's for personal use or distribution.  (Some even dispute this, but I accept it.)  Using DRM as designed isn't illegal.  

For the record, I accept the fact that a NOOK or NOOK app will remember an unlock code and apply it to any future sideloaded book which can be unlocked by it is evidence (proof?) that this is B&N's intention for said DRM.

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That is your opinion. Having DRM or not does not make copyright infringement any less of a crime. What you are doing is no different from buying MP3s from Amazon and then download and giving them to your friends and family.

[Ya_Ya]

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nooktwo wrote:

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Having DRM or not does not make copyright infringement any less of a crime. What you are doing is no different from buying MP3s from Amazon and then download and giving them to your friends and family.

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If this were not the intention of the DRM, which is accepted by the content providers - the copyright holders, A) why does it work B) why would B&N have bothered to develop - spend money on! - a system different than its competitors and C) why does Adobe call it SOCIAL DRM?