Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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New User
crymsm
Posts: 3
Registered: ‎09-10-2011
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Having Trouble Processing Orders

I just got a new NC and I ordered two books and it has been two days and it is still processing the orders.  What's wrong?

Frequent Contributor
geertm
Posts: 1,193
Registered: ‎02-09-2010
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Re: Having Trouble Processing Orders


crymsm wrote:

I just got a new NC and I ordered two books and it has been two days and it is still processing the orders.  What's wrong?


Login to your account on the B&N website, and go to your B&N library.

Next to the books there should be a message with information about what went wrong.

Usually  most problems are caused by incorrect credit card info.

New User
crymsm
Posts: 3
Registered: ‎09-10-2011
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Re: Having Trouble Processing Orders

I found out what was wrong.  It is my crappy internet connection.  I went to McDonalds waiting to pick up my brother and used there wifi and BAM, all my books downloaded...I really hate Qwest with a passion. 

New User
CenturyLinkHelp
Posts: 1
Registered: ‎09-15-2011
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Re: Having Trouble Processing Orders

Sorry that you are frustrated with your internet connection at home with Centurylink.  Not sure why your connection at home was not allowing you to complete the downloads of your ebooks, but there could be some settings on your modem that could be changed to resolve this issue for the future.

Please contact our 24/7 Tech 1 800-247-7285 or send us your information here: http://on.fb.me/pDFnvq

 

Thanks, CenturyLinkHelp Team