12-28-2010 01:53 PM
Love my nook and the ability to have my library with me - that said, I am extremely frustrated with customer service and my replacement nooks!
My nook history -
Preordered a nook in October of 2009, shipping dates changed, but yeah, I received mine on Christmas Eve of 2009. My nook worked like a charm until July when I picked it up and it had several lines through the screen. got 7 months out of that one.
No problem, called customer service, they sent me a refurbished nook. I received that at the end of July and in December my page forward button cracked. Wow, 4 1/2 months out of that one.
No problem, called customer service, they sent me a certified pre-owned nook. Opened it up, charged it, and low and behold, the screen is filled with lines making it impossible to read a book on it. Wow, that one lasted less than a day! I wonder who is pre-certifying the nooks?
I am very careful with my nook, it is always in its cover and I mostly use the swipe to turn pages. I am glad I got the extended warranty.
Have now been on hold for over 45 minutes with customer service.
I wonder what I will receive next?
12-28-2010 02:27 PM
On hold over an hour - representative had me shut off nook and restart several times and since the lines are still there, they will issue yet another replacement - a rapid replacement if I give them my credit card number again.
When I asked to speak to a supervisor, I was on hold another 10 minutes, then told the supervisor was "busy". I am still on hold.
This is ridiculous. I have never experienced customer service like this anywhere!