Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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Correspondent
yarnmama
Posts: 139
Registered: ‎06-21-2010

Re: NOOK to NOOKCOLOR?

oh dear God.....this is getting ridiculous.

B&N Bookseller
RedRapier
Posts: 660
Registered: ‎06-26-2010

Re: NOOK to NOOKCOLOR?

no, sorry there is no upgrade program.  Think of the NOOKColor as a sister product, not an upgrade, it is a different device for a different audience, although there is some crossover.

my life is a Soap Opera, and I want a new head writer!
New User
ms_xxc
Posts: 9
Registered: ‎05-23-2010
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Re: NOOK to NOOKCOLOR?

Well darn. That is definitely a bummer!

´¨¨)) -:¦:-
¸.·´ .·´¨¨))
((¸¸.·´ ..·´ -:¦:
-:¦:- ((¸¸.·´* -micaela :smileywink:
Correspondent
love_my_karma
Posts: 251
Registered: ‎07-19-2010
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Re: NOOK to NOOKCOLOR?

I think a large part of the misunderstanding is that B&N has decided to name the new device in such a way that it seems to be a model upgrade to the Nook, and not an independent device.

 

I understand branding, and wanting to cash in on the Nook brand, but as we are seeing, it's just causing confusion.

She is too fond of books, and it has turned her brain. (1873)
~ Louisa May Alcott ~
Distinguished Scribe
Ya_Ya
Posts: 3,334
Registered: ‎09-29-2010
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Re: NOOK to NOOKCOLOR?

 


love_my_karma wrote:

I think a large part of the misunderstanding is that B&N has decided to name the new device in such a way that it seems to be a model upgrade to the Nook, and not an independent device.


But why?  Why are people confused?  Everything in the world that's not first-generation has been preceded by a first-generation device.  Why do people think that with *this* device they should be able to trade their original in for an "upgrade?"  (Besides the fact that it isn't an upgrade.)  It's not as if they got upgrades on their food processors, or CD players or computers, or XM radio receivers or TIVOs.  Why should this device be any different?

 

Frequent Contributor
mareofearth
Posts: 36
Registered: ‎11-08-2010
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Re: NOOK to NOOKCOLOR?

If you bought a Nook, and now want a Nook color, then buy yourself a Nook color, and sell your Nook to a friend or on ebay or on craigslist or... etc ad nauseum.

 

There is still a market for Sony 500's. People who want an ereader, but don't want to pay for cutting edge, buy used ereaders from people who upgrade ALL THE TIME. For that matter, there is a whole world out there - trust me, someone will want to buy it!

 

There is no point to this thread.

Insanity doesn't run in my family, it gallops.
Correspondent
love_my_karma
Posts: 251
Registered: ‎07-19-2010
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Re: NOOK to NOOKCOLOR?

 


Ya_Ya wrote:

 


love_my_karma wrote:

I think a large part of the misunderstanding is that B&N has decided to name the new device in such a way that it seems to be a model upgrade to the Nook, and not an independent device.


But why?  Why are people confused?  Everything in the world that's not first-generation has been preceded by a first-generation device.  Why do people think that with *this* device they should be able to trade their original in for an "upgrade?"  (Besides the fact that it isn't an upgrade.)  It's not as if they got upgrades on their food processors, or CD players or computers, or XM radio receivers or TIVOs.  Why should this device be any different?

 


 

I would bet that if there were message boards for, let's say, Oster blenders (and there might be, who knows?), we would see exactly the same sort of thing.

 

So, are we calling the Nookcolor a second generation of the Nook, or are we calling it a first generation, independent and new, device? My understanding was that it's supposed to be perceived as a new device. So, why a name that is so close to a distinctly different device?

 

Like I said, I understand branding, and I certainly wouldn't expect an upgrade from my much-loved Nook, but I hope that others can at least see why it might cause confusion for some.

She is too fond of books, and it has turned her brain. (1873)
~ Louisa May Alcott ~
Distinguished Scribe
Ya_Ya
Posts: 3,334
Registered: ‎09-29-2010
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Re: NOOK to NOOKCOLOR?

 


love_my_karma wrote:

 

I would bet that if there were message boards for, let's say, Oster blenders (and there might be, who knows?), we would see exactly the same sort of thing.
So, are we calling the Nookcolor a second generation of the Nook, or are we calling it a first generation, independent and new, device? My understanding was that it's supposed to be perceived as a new device. So, why a name that is so close to a distinctly different device?

 

Oh, it's a distincly different device.  I could  understand how some might not get that because of the naming/branding.  

 

I still have absolutely no understanding, no sympathy for anyone who thinks because they bought a first-generation they are owed some sort of discount'/trade-in/special treatment on the release of a new device.  There's nothing logical about it.  I understand buyer's remorse, but not the feeling of "THEY OWE ME!" that we keep hearing.

 

I'm a customer speaking, and it's clear that the customer is not always right.  

B&N Bookseller
RedRapier
Posts: 660
Registered: ‎06-26-2010
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Re: NOOK to NOOKCOLOR?

 


love_my_karma wrote:

 

So, are we calling the Nookcolor a second generation of the Nook, or are we calling it a first generation, independent and new, device? My understanding was that it's supposed to be perceived as a new device. So, why a name that is so close to a distinctly different device?

 

 


Its NOT a second generation device.  It is not named NOOK2 or anything that would denote succession.  It is part of the NOOK family of devices.  Do people confuse a Toyota Camry with a Toyota Tacoma? 

 

my life is a Soap Opera, and I want a new head writer!
Inspired Wordsmith
icebike
Posts: 4,434
Registered: ‎11-30-2009

Re: NOOK to NOOKCOLOR?

Die thread, Die DIE DIE!!

Correspondent
love_my_karma
Posts: 251
Registered: ‎07-19-2010
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Re: NOOK to NOOKCOLOR?

 


RedRapier wrote:

 


love_my_karma wrote:

 

So, are we calling the Nookcolor a second generation of the Nook, or are we calling it a first generation, independent and new, device? My understanding was that it's supposed to be perceived as a new device. So, why a name that is so close to a distinctly different device?

 

 


Its NOT a second generation device.  It is not named NOOK2 or anything that would denote succession.  It is part of the NOOK family of devices.  Do people confuse a Toyota Camry with a Toyota Tacoma? 

 


 

Look, I'm not saying that I don't find it annoying that so many feel entitled to a perceived upgrade. Really, I'm not. I'm just saying that I can see a reason that it may be happening.

 

Toyota is a brand. Camry is a sedan, and Tacoma is a truck. The Nooks are both small handheld readers. Nook is a brand. Maybe Nookpad would have made more sense for the new product.

 

If Nookcolor had its own message forum, I wouldn't even be in on this conversation, because I actually have very little interest in the product, and am really already over all of the complaining. 

 

 

She is too fond of books, and it has turned her brain. (1873)
~ Louisa May Alcott ~
Scribe
lkmiller
Posts: 704
Registered: ‎10-31-2009
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Re: NOOK to NOOKCOLOR?

 


love_my_karma wrote:

I think a large part of the misunderstanding is that B&N has decided to name the new device in such a way that it seems to be a model upgrade to the Nook, and not an independent device.

 

I understand branding, and wanting to cash in on the Nook brand, but as we are seeing, it's just causing confusion.


 

iPod, iPod Touch, iPod Nano, iPod Shuffle.  Kindle, Kindle DX.  Nook, NookColor.  People should be able to get it by now.

 

Confusion aside.  BN isn't taking trade-ins.

Correspondent
love_my_karma
Posts: 251
Registered: ‎07-19-2010
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Re: NOOK to NOOKCOLOR?

Okay, I give. 

 

No more trying to understand why people don't get it. They're all obviously dense and just don't want to figure it out.

 

My bad.:/

She is too fond of books, and it has turned her brain. (1873)
~ Louisa May Alcott ~
Contributor
ferretlady4719
Posts: 11
Registered: ‎10-03-2010

Re: NOOK to NOOKCOLOR?

This is what's made me giggle with these threads lately:

 

This is a bookstore's forum, dedicated to e-reader products, e-books, etc, and frequented (I would think) by readers.     Yet, how many posters have obviously not read any of the preceding thread at all?  They just post, asking if they can get a trade-in --- when the answer has already been given dozens of times.   Reading any one random page of the thread would have given them the answer.   

 

I can understand that a bit more on other forums - but this site/forum is supposedly for readers, yet how many can't be bothered to even try to read previous messages, before they ask the same question that was asked 5 messages above theirs.  LOL!!!!    No serious offence intended towards anyone, but I do find that rather humorous. 

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
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Re: NOOK to NOOKCOLOR?

@All,

NOOK and NOOKcolor are two different devices with their own special features and are designed for different types of readers.  Please click on the link to compare these features and to help you decide on the right device for you:

http://www.barnesandnoble.com/u/nook-what-type-of-reader-are-you/379002498/

 

Correspondent
Anthony1970
Posts: 259
Registered: ‎09-07-2010
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Re: NOOK to NOOKCOLOR?


icebike wrote:

Die thread, Die DIE DIE!!


Why? Its very informational. If people bothered to read its that is.LOL

Inspired Contributor
maxsideburn
Posts: 99
Registered: ‎04-19-2010
0 Kudos

Re: NO ONE deserves an upgrade.

Why not just buy a Nook Color as well? I mean I have two Nooks at my house and I don't plan on replacing either of them with a Nook Color, I plan on getting a Nook Color in addition to those, as an android tablet mostly.

New User
Be_Green
Posts: 1
Registered: ‎11-16-2010
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Re: i just got the old nook and a new nook comes out a month later, wtf?

This has happened to me as well.  I would recommend contacting the Executive leaders as they are standing on "no support for our customer."  The executives are: William Lynch, Steve Riggio, Len Riggio, and VP of customer service Terri Pucin.  They only offer a fax number as they do not wish to speak with us about this.  The fax number is 212-675-0413.

 

This is very frustrating.  To not be told this at the time of purchase is the kicker for me.  I purchased roughly 2 weeks out.  There is no way the sales person did not know about this. 

 

Bill

Bibliophile
bklvr896
Posts: 4,812
Registered: ‎12-31-2009
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Re: i just got the old nook and a new nook comes out a month later, wtf?

 


Be_Green wrote:

This has happened to me as well.  I would recommend contacting the Executive leaders as they are standing on "no support for our customer."  The executives are: William Lynch, Steve Riggio, Len Riggio, and VP of customer service Terri Pucin.  They only offer a fax number as they do not wish to speak with us about this.  The fax number is 212-675-0413.

 

This is very frustrating.  To not be told this at the time of purchase is the kicker for me.  I purchased roughly 2 weeks out.  There is no way the sales person did not know about this. 

 

Bill


 

Actually, the sales people weren't told anything in advance of the announcement, in most cases, the sales people know about the same time the public knows.  The most anyone heard was a rumor based on a picture that was released, that the big announcement would be the Nook color.  I've worked retail before, they don't tell you anything about new products coming out.

 

Also, the Nook specialist at my store told me that you can return it within 14 days for cash refund, but 30 days for store credit.

New User
DeeMarieNY
Posts: 1
Registered: ‎11-15-2010
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Current Nook owners purchasing the Nook Color

[ Edited ]

I'm quite peeved to say the least. I recently purchased my Nook wifi in Sept. I was never told that a Nook Color was soon to be released. Had I known, I would have waited. I feel that B&N should offer some type of discount aimed at recent purchasers of the regular Nook, so they could upgrade to the color version.