08-19-2010 05:38 AM
Hi, I sent in my nook to try to do an exchange about two weeks ago and have not heard anything. So I was wondering how long does the process take before I hear anything from them?
08-19-2010 02:05 PM
When I did an exchange, I gave them my credit card number, they sent me a new Nook, and I returned the old Nook using their packaging. The whole thing took about three days. You need to call customer service.