Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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New User
lemus1216
Posts: 2
Registered: ‎08-19-2010
0 Kudos

Nook exchange

Hi, I sent in my nook to try to do an exchange about two weeks ago and have not heard anything. So I was wondering how long does the process take before I hear anything from them?

Contributor
RasTwb
Posts: 8
Registered: ‎02-12-2010
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Re: Nook exchange

When I did an exchange, I gave them my credit card number, they sent me a new Nook, and I returned the old Nook using their packaging.  The whole thing took about three days.  You need to call customer service.

New User
lemus1216
Posts: 2
Registered: ‎08-19-2010
0 Kudos

Re: Nook exchange

I didnt know about the whole cracked button issue, so I didnt want them to charge me if they were going to say it was my fault.