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wkelley
Posts: 1
Registered: ‎06-01-2011
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Nook is FROZEN?

My Nook seems to be frozen!  I've taken the battery out, left it out for 4 hours and put it back in, but it has not reset.  I've left it on the charger for a few hours as well.  Any suggestions? 

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SLevine
Posts: 345
Registered: ‎03-08-2011
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Re: Nook is FROZEN?

@wkelley- Can you give us a bit more information? Which NOOK do you have? What do you see on the screen?

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avosm1998
Posts: 11
Registered: ‎12-10-2009
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Re: Nook is FROZEN?

My Nook is doing the same thing.  It froze last night.  I tried holding the power button down to reset but it did nothing.  Left the battery out all night and was still on the same screen.  I have a the N1E 3G version.  I have the most current software update on there and ordered it when it first came out in 2009.  My screen is showing black and white lines that are going up and down..

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evesdrop
Posts: 2
Registered: ‎10-26-2010
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Re: Nook is FROZEN?

I have the original Nook, and three times in the past week, it has frozen...can't turn it on or off, the screen either goes white, or the screen saver picture stays in place. I have taken the battery out each time. The 2nd time, when I took the battery out, the Nook came back on to tell me that I needed to charge it...I just did! I was down to 17% battery power without even using it since I had just unplugged it from the charger! Now I have to carry a small screwdriver in my purse to take the nook apart? What is up with this?

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SLevine
Posts: 345
Registered: ‎03-08-2011
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Re: Nook is FROZEN?

Both of you should call Digital Support via 1800THEBOOK.  Please keep us posted!

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carolyncbuckley
Posts: 19
Registered: ‎11-03-2010
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Re: Nook is FROZEN?

I had this issue when I first got my Nook last October. It locked up on the screensaver and I couldn't get it to turn off. Since it was brand new, I took it back to B&N for them to mess with it. :smileyhappy: They took the battery out, replaced it with a new one, and gave it back to me. I haven't had any problems since.

 

Have someone at the store look at it. The customer service was great!