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CurtM
Posts: 15
Registered: ‎11-09-2010
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Re: Nook is a tremendous disappointment

 


deemure wrote:
>What is pertinent here is that in May you purchased a device that does what it says it does, that uses the technology it said it used, that a great many people are happy with.  And now 6 months later you act like it was a bait and switch, that they somehow misled you into thinking it was something else, and that you just now realized it and have buyer's remorse.
Nope...TOTALLY wrong.  Deemure, you didn't - as with so many of the other posters - read what I wrote.  I was told by a very enthusiastic salesperson at B&N, when I purchase this device - that I could get virtually ANY title I wanted.  Within about 4 weeks (not 6 months later), I realized this was incorrect.  I don't really who is incompatible with whom...I can't get books I want to read.  The saleperson was incorrect and usung good, old-fashioned, sales-puffery to sell his product.  I was the stupid one - and I admit it - for accepting his comments, hook, line and sinker.
Why don't you think before you spread flames?  You wrote a whole treatise to responde to my very simple complaint.  275 bucks sure didn't break the bank for me but I've had to go to other sources for my reading material since buying it and I think that's a real shame.
The thing I'm really not understanding are the criticisms and personal attacks against me for stridently voicing my issues.  I ride BMW motorcycles - I have several at any one time - an enthusiast of the highest order and am on several internet groups.  People are CONSTANTLY criticizing the machines and complaining...and frequently, not nearly as civilly as I.  None of us EVER jumps all over him or her for their criticism, regardless how scathing that criticism might be.  So what if they don't like the bike I own?  It's a very different discussion point when the product - or dealer - hasn't lived up to it's claim.
Now go forth and tear this comment apart just like ever other one.  I'm beginning to believe folks here are totally out of touch, save for a few nice souls.

 

Distinguished Bibliophile
deemure
Posts: 3,933
Registered: ‎12-28-2009
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Re: Nook is a tremendous disappointment

[ Edited ]

CurtM wrote:

 

Now go forth and tear this comment apart just like ever other one.  I'm beginning to believe folks here are totally out of touch, save for a few nice souls.

 


I very much appreciate the kind comments of posters here.  I never intend to write dissertations on things-it just ends up that way.  You humble me.

 

I think it rather odd to state it is we who are out of touch.  When we have availed ourselves of information important to us prior to plopping down our wads of cash for a product such as this.  No one has ever made the claim that nook is perfect, but we mostly tend to like the reading features that it offers.  It agrees with our wishes.  I've said we all make complaints or suggestions for things that could be done better, but there is just no way you can make a nook or a kindle become an iTouch.  And I fail to see how it could take weeks to determine that BN did not have the seminal motorcycle traveling ebook and to determine that e-ink was not something agreeable to you.

 

I don't say that if you were told you could get every book imaginable on nook that you were given good information.  Again, you ascribe nefarious behavior when none may have been intended.  I wasn't there so I have no way of knowing how the conversation went.  I only know I don't like to spend money without doing my homework first.

 

There are more constructive ways to discern info.  You stated you did not come on here and post asking for help, per se.  Then what was your post intended to do?  If you do a search of other forums you will see that most posts such as yours are unfortunately considered trolling. 

 

I happen to moderate on another website's forum and if someone comes on just to complain about the subject of the website, we are required to give them a warning that their post is considered trolling or intended to start a flame war and not allowed.  I take you at your word that this was not what you meant and all, but understand that is why people accuse you of that.  It is that way on every forum I have ever visited and some sites stop it right away.  Barnes and Noble does allow for more leeway on this, since they are a bit more tolerant of criticism of them and such, it appears.

 

And last of all, the only advice anyone here can give you is that if you really don't like the nook, if you can't get any of the books you want on it, and if e-ink is not for you, posting here and saying that is only cathartic for you in the short term.  Selling it might be the only thing that will provide the relief you need.  Telling us you don't like it does nothing.

"I still believe in spite of everything that people are good at heart." Anne Frank.
B&N Bookseller
RedRapier
Posts: 660
Registered: ‎06-26-2010

Re: Nook is a tremendous disappointment

 


AndyfromVA wrote:

 

Most salespersons I've spoken to in B&N stores are ignorant about the Nook and ebooks in general.  In fact I have yet to speak to one who actually owns a Nook.  B&N has typically attracted sales people who are book lovers, but are not techies.  That may change in the future but it's not that way now.


Yes I do note that you say most, but i want to assure you that there are MANY who are as versed in the NOOK as anyone on these boards.  I just missed the first wave when they were released and have had mine since Christmas Eve last year.  Please do not paint the entirety by the few you have encountered.

 

my life is a Soap Opera, and I want a new head writer!
Wordsmith
tmr4
Posts: 268
Registered: ‎05-08-2010

Re: Nook is a tremendous disappointment


Tim40744 wrote:

 


DeMyztikX wrote:

As an expert on trolling and having trolled many forums in my day I can say that this man is trolling and even did the classic "I'm not a troll, I'm just [insults users]" move.

 

Also, I googled the book name + epub and found it in epub format on the FIRST result. Also note that it's been in ePub format since 2007. http://www.penguin.co.uk/nf/Book/BookDisplay/0,,9780141929293,00.html

 

Also, no one asked for academic credentuals nor do they care about your IQ if they understand what IQ means. If you understood IQ you would have posted the year and test taken to quantify your IQ because if you took the test 10 years ago it's no indication of your current IQ. Plus, no one asked for it.


Your link indicates you have to be in the UK to buy it.

 


I wonder if that is the case (need to be in UK to buy) or if that is just related to getting free delivery.  I clicked through to to the shopping basket and it allows for entering a US address.  Seems like this may be a valid method for the OP to get one of the books he's interested in.

Inspired Correspondent
RodneyJT
Posts: 165
Registered: ‎05-01-2010
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Re: Nook is a tremendous disappointment

CurtM. Your main source of displeasure seems to stem from the lack of reading material you enjoy being available. It was touched on earlier and you mentioned that it was something you wanted B & N to take notice of. They do have mechanisms in place to alert them on the lack of ebooks available. I've notice and clicked on it a couple of times myself that theres a link below the book listing to notify the publisher of that you'd like an ebook. There is also a sticky topic at the top of the nookBook board to list books that you'd like to be available. I've never done it myself but others have mentioned that after posting there sometimes books they want become available.

 

One thing I've noticed becoming more the norm is the disparity between what a sales person may promise and what an items capability is depending on your point of view. You can find any book you want as long as it's something that B & N has available. Also the customer is quality control. For whatever reason B & N doesn't have the book available. Unfortunately you have to be more proactive and search for alternates or let B & N know so they can try and get it. You may even have to contact publisher or author. He has a link on his site and I'm sure he'd love to know someone who is willing to buy his book can't get it in a convient manner from a retailer like B & N. It's availbility may also be the publisher's fault since the did let it go out of print in the US for a while.

 

EBooks seem to be where digital music was about 8 years ago. Like ebooks, digital music was nothing new. But it took a while for a large library, especially the back library of older music was made available.  Many deals and licensing issues had to be worked out before things could be made available. Can you still not get The Beatles on itunes yet? With devices like the Kindle and Nook ebooks are now becoming more known. Readers have been around for years but never really took off. So a little patience and understanding may be needed till the market matures.

 

Other than that the nook definitely has its limitations. For some it's been better than sliced bread and for some it was a waste of money. I would say that comparing it to the iPad is like comparing a under the shelf mounted kitchen tv to a 60" flat screen 1080p tv with a 7.1 surround sound system. Yea you can watch tv on both but they are each designed for completely different experiences.

Distinguished Correspondent
Globaltech
Posts: 634
Registered: ‎01-01-2010
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Re: Nook is a tremendous disappointment

Woah, under the shelf mounted tv's? 

 

Whatever will they think of next. 

 

I know what's on MY christmas (lower case c) wish list!!!!!

+++++++++++++++++++
¡sʞooq ɹǝʎ ,uıןɐǝʇs sɯnɹoɟ ǝɥʇ uı ǝɹɐ sǝʇɐɹıd ¡sǝou ɥo
Wordsmith
Tim40744
Posts: 519
Registered: ‎07-07-2010
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Re: Nook is a tremendous disappointment

[ Edited ]

 


tmr4 wrote:

Tim40744 wrote:

 


DeMyztikX wrote:

As an expert on trolling and having trolled many forums in my day I can say that this man is trolling and even did the classic "I'm not a troll, I'm just [insults users]" move.

 

Also, I googled the book name + epub and found it in epub format on the FIRST result. Also note that it's been in ePub format since 2007.

 

 

Prior to posting links please review our Book Club User Guidelines.

Thank You.

Your Admin.,

Michael-V

 

 

Also, no one asked for academic credentuals nor do they care about your IQ if they understand what IQ means. If you understood IQ you would have posted the year and test taken to quantify your IQ because if you took the test 10 years ago it's no indication of your current IQ. Plus, no one asked for it.


Your link indicates you have to be in the UK to buy it.

 


I wonder if that is the case (need to be in UK to buy) or if that is just related to getting free delivery.  I clicked through to to the shopping basket and it allows for entering a US address.  Seems like this may be a valid method for the OP to get one of the books he's interested in.


 

"Please also note, ebooks are only available to UK customers."

 

Unless that means something different than I think it does, I don't think the transaction for an ebook can be "legally" completed to someone with an address outside the UK. Penguin is not the legal e-publisher for this book in the US. Jupitalia is.

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AndyfromVA
Posts: 474
Registered: ‎08-02-2010
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Re: Nook is a tremendous disappointment

but i want to assure you that there are MANY who are as versed in the NOOK as anyone on these boards.

 

I can only relate my own experience at B&N stores in the Virginia suburbs of Washington, D.C.  I've been very disappointed at the lack of attention given to the Nook and to ebooks in general by the B&N stores I've been in.

 

I think B&N ought to have one person who is very familiar with the Nook at the store all the time.  When someone comes in and seems to be interested in the Nook display, that salesperson ought to be attending to that customer immediately and be able to answer the customer's questions.  Believe me, it's not happening at the present time.

Distinguished Correspondent
MegSLP
Posts: 146
Registered: ‎06-23-2010

Re: Nook is a tremendous disappointment

I was staying out of this thread but oh well...  :smileyvery-happy:

 

First, my credentials since they are obviously required to post in this thread: M.S. in a medical field and specialize in neurological disorders, I.Q. also above 140, work for a non-profit in a large metropolitan city, and grew up on motorcycles.

 

Is the NOOK perfect?  Enh, pretty darn close, in my opinion.  Is it B&N's fault that they don't carry every single book out there?  No.  Some publishers are not interested in making books available in an e-format.  Some authors restrict it (J.K. Rowling, for example).  I would imagine that disinterest among publishers would be even greater in a niche market such as motorcycles and adventure.  I have found difficulty getting books from authors that were published greater than 5 years ago but the newer published books are in e-format.  That is B&N's doing--that is the publisher.  I would be fairly sure that B&N would carry every single book ever published for the NOOK if it were feasible. 

 

What does not sit well with me is the attitude that the NOOK is worthless, you were mislead, and the general arrogance behind several of your statements.  To come into this board that is fairly obviously for NOOK owners and a quick perusal around the boards will tell you that we love our device with your attitude takes balls.  You don't know the people on this board.  You don't know if we have rocket scientists, doctors, lawyers, senators, etc.  You assumed that you had a higher intellect and degree than everyone else on this board.  You alienated people from the very beginning with your attitude.  And yes, we will defend the device that we love and adore--especially when it appears that you went to one source for your book six months after buying it and then began to complain that it was worthless without seeking other avenues to locate a book.  This board gladly helps anyone locate books that they want to read because of how those people approach the situation. 

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010

Re: Nook is a tremendous disappointment

@All,

I remind everyone to review our Book Club User Guidelines including these sections:

Be respectful. The Book Clubs involve participants with a wide range of beliefs and ideas about the subjects they’re discussing. We encourage an open dialogue, but require that participants remain civil, courteous and respectful at all times. Please avoid any language that is abusive, intimidating, discriminatory, or otherwise objectionable. This also includes having a tone that is consistently critical, derogatory, insolent or otherwise negative. We reserve the right to edit or remove any post that violates these guidelines, and we further reserve the right to limit or suspend the access of any participant who violates these rules.

Netiquette. When posting messages, please remember that the people who read them sometimes can’t tell what you meant to say or how you intended to say it. Avoid “screaming” your thoughts in ALL CAPITAL letters. And remember that your comments will be read by people who may not know you. If you think your comments could be misinterpreted, they probably will be. If you think someone has misunderstood you, or has challenged your position, address it calmly in a non-threatening manner. Your moderator will be able to help, but it’s always best for the participants to work it out.

Additionally, while we do not set formal limits on how much you can post, voluminous posting –- whether in terms of number of posts or their length -- can choke out other conversation. There's room here for many points of view, so don't feel like you need to have the last word.

Contributor
loueylewis
Posts: 9
Registered: ‎02-17-2010
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Re: Nook is a tremendous disappointment

I keep checking to see when our Library will offer ebook rentals. Nothing yet. If anyone knows of an online public place where you can register and do so, please let me know.

 

I received my Nook as a gift when it was $259. It has been more than worth it to me. I have had a few technical issues but you have those with all electronics. I never thought I would need the 3G network but since I don't subscribe to web on my cell phone, it's great taking my Nook along where I know there will be tons of Internet access to log into at hot spots, etc.

Distinguished Bibliophile
deemure
Posts: 3,933
Registered: ‎12-28-2009
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Re: Nook is a tremendous disappointment


AndyfromVA wrote:

but i want to assure you that there are MANY who are as versed in the NOOK as anyone on these boards.

 

I can only relate my own experience at B&N stores in the Virginia suburbs of Washington, D.C.  I've been very disappointed at the lack of attention given to the Nook and to ebooks in general by the B&N stores I've been in.

 

I think B&N ought to have one person who is very familiar with the Nook at the store all the time.  When someone comes in and seems to be interested in the Nook display, that salesperson ought to be attending to that customer immediately and be able to answer the customer's questions.  Believe me, it's not happening at the present time.


And then that person unreasonably wants a day off or has to go to ye olde water closet.  Or God forbid that person is helping some other customer-perhaps then the store should advise them to ignore all non-nook customers and run to the aid of potential nook buyers.  I am very sure this will make the other customers happy.  They will search online endlessly for the forum to address their complaint.  Perhaps they were there to purchase some dvds.  They will have to find that forum and put up a thread at how horrible the service is because their sales associate dumped them to run to help someone buying something more expensive.

 

My point is it is not logical for stores to have a person who sits around and waits for a person to ask questions about one product they are selling.  It may work for firefighting, but no customer is going to be happy seeing an employee standing around that won't help them because they aren't interested in their specific product.  More often now stores require employees to be jacks of all trades with some bit of knowledge about everything.  They are required to move around and mingle and assist any customer that looks lost as well as to greet everyone and take the opportunity to help as many as possible.  They don't like paying people to stand around.

 

In a perfect world, managers would be available to manage, train, and answer questions.  Specialists with real specific knowledge would be dedicated to one main product and able to answer all questions.  It just often isn't feasible for a store to do that and turn a profit.

"I still believe in spite of everything that people are good at heart." Anne Frank.
Distinguished Scribe
Ya_Ya
Posts: 3,334
Registered: ‎09-29-2010
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Re: Nook is a tremendous disappointment

 


loueylewis wrote:

I keep checking to see when our Library will offer ebook rentals. Nothing yet. If anyone knows of an online public place where you can register and do so, please let me know.

 


 

Free Library of Philadelphia --  freelibrary dot org.

 

If you don't live in PA, it will cost you $15 (a year?) but they have tons of books.

Distinguished Bibliophile
deemure
Posts: 3,933
Registered: ‎12-28-2009
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Re: Nook is a tremendous disappointment

[ Edited ]

loueylewis wrote:

I keep checking to see when our Library will offer ebook rentals. Nothing yet. If anyone knows of an online public place where you can register and do so, please let me know.

 

I received my Nook as a gift when it was $259. It has been more than worth it to me. I have had a few technical issues but you have those with all electronics. I never thought I would need the 3G network but since I don't subscribe to web on my cell phone, it's great taking my Nook along where I know there will be tons of Internet access to log into at hot spots, etc.


Have you checked out the overdrive.com site and searched for your area?  Often libraries are part of larger groups so it may be you can join that.  Or, you can search for those in larger metro areas near you.  Sometimes you can also join a library by paying a non-resident fee to get a card.

 

EDIT-what Ya_Ya said-Philly, that was the one I was trying to think of...

"I still believe in spite of everything that people are good at heart." Anne Frank.
Frequent Contributor
Rockethead26
Posts: 38
Registered: ‎11-02-2010
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Re: Nook is a tremendous disappointment


AndyfromVA wrote:

 

Most salespersons I've spoken to in B&N stores are ignorant about the Nook and ebooks in general.  In fact I have yet to speak to one who actually owns a Nook.  B&N has typically attracted sales people who are book lovers, but are not techies.  That may change in the future but it's not that way now.


 

I also just had a great experience at a new (for me) B&N just a week ago. I just moved into this area and I had only spent about 5 minutes with a Nook before this time and decided that I wanted to really take a look at it. The female sales associate spent 45 minutes with me (dealing with a few customers here and there at the same time) to make sure I got the information I needed. She answered every question and demonstrated every feature that I requested in a nice friendly way. We also talked about a few books and her grad school classes. It was a great experience.

 

Having spent 16 years in retail (13 of them in my own stores), I certainly understand that customers and employees can have the occasional bad day, but in all my years of visiting B&N stores (a B&N close by is a requirement where ever we live) I have never had a B&N employee treat me badly. Kudos to B&N as it's the first thing that my wife and I think about doing when we need a short break.

 

Looking forward to getting my Nook for Christmas. It wil probably show up in a couple of days and I get to check it to make sure everything works, but then my wife says it goes in a closet until Christmas Day. Patience, patience...

 

Frequent Contributor
DeathGrin
Posts: 25
Registered: ‎10-28-2010

Re: Nook is a tremendous disappointment

 


 

Deemure said

 

My point is it is not logical for stores to have a person who sits around and waits for a person to ask questions about one product they are selling.

 


 

 

I don't know about other stores but at mine the Nook person is the Nook person. They are required to stay at that desk while they are on the clock. They do not leave that desk at all (except for breaks). Doesn't matter how busy we are.

 

On the plus side my store is well staffed (in the sense that we are quick and knowledgeable). We have 6 very knowledgeable Nook people (myself included) at my store to help with any questions.

 

However even if I am unable to leave the Nook desk when covering it if I see someone near me who is lost or confused I will help them to the best of my ability from that desk and call for help for them if they need a book looked up that I don't know the location of (and most everyone who covers the Nook desk will do the same).

 

I know that isn't the standard at most stores and that my store is lucky when it comes to the Nook. But it is possible for it to be so.

 

 

Distinguished Bibliophile
deemure
Posts: 3,933
Registered: ‎12-28-2009
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Re: Nook is a tremendous disappointment

That is really great to know.  I know that isn't as you said always possible, most likely based upon the economics of any given area, but it is good to know when possible this is done.  It is wonderful when any store is able to have a person dedicated mostly to customer service for one such item.  I know the 2 BNs I have been to have had the kiosk, but it isn't always staffed with someone.  I've been to both places a number of times and once did see an associate helping someone pick out a nook, so maybe at some times they are able to staff it for this.

 

Of course at the times I've visited they may have been off helping other customers or on a much deserved break or day off.  All I meant to say is that for a store this type of thing is often a luxury since they have other tasks they must do as well.

 

 

"I still believe in spite of everything that people are good at heart." Anne Frank.
New User
Tinkerbell802
Posts: 1
Registered: ‎11-11-2010
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Re: Nook is a tremendous disappointment

You're Awesome, and I totally agree. They are a troll.

 

NOOK is an awesome device! iPad is something uncompariable as it is not an e-reader, but an unportable iTouch, and the iTouch is a glorified iPod. They are not e-readers and I wish people would stop trying to compare them.

 

Also, what kind of strange and unobtainable books are you trying to read that you can't find something enjoyable? I think you need to try and broaden your horizons.

 

Don't blame Barnes and Noble for your lack of satisfaction, blame yourself. I love my NOOK. It is a luxury I am honored to own and has more books on it than I could ever read in a lifetime. Once in a while I might find that something is not available in which case I write it down and figure I will come back later on when they might have added it. I check until I find it, because I know, one day I will. Until then, I am content to try something else. Try being content and happy with what you have, not always looking to criticize something because it doesn't have the capabilities of GOD. Be thankful for what it does have or shut up.

Inspired Correspondent
RodneyJT
Posts: 165
Registered: ‎05-01-2010
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Re: Nook is a tremendous disappointment

The store I got my nook from actually had a sales woman who used her own personal nook to demo to me. I actually was looking for another book to and asked her after I decided to by the nook, (at the time it never occurred to me to use the nook to see if I can get it as an ebook), but I asked her for help finding it. She mentioned she could get someone for me but she was there to just sale the nook and wasn't a regular store sales person.

Contributor
Arterbizzle
Posts: 24
Registered: ‎10-18-2010
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Re: Nook is a tremendous disappointment

Well, I suppose its different strokes for different folks. I am saddened that the OP doesn't enjoy the NOOK.

 

Do you remember when DVDs first came out? It took a while for them to get all the titles that were already released as VHS on DVD. I suppose this is how I look at it. The special subject books will be the last thing to appear as ebooks I imagine. Fiction will go first because they sell better. I guess women's erotica is a hot seller lol.

 

One of the first series I read as a teen was the Mission Earth books by L.Ron Hubbard and I want to read them again. Last I checked they were not available @ the NOOKbooks store so I'm continuing with my Stephen King binge. I'll get through the Dark Tower saga and then check again. Eventually I believe it will be made available to me.

 

I purchased the NOOK because it seemed less proprietary than the Kindle. It's nothing at all like that old IBM machine in my opinion. I can check out ebooks from my library, purchase ebooks from other stores, use calibre to convert documents so I can read them on my NOOK, load PDFs. Pretty much the only thing I cannot do is load Kindle books.

 

At work, I love reading on my Android phone. It's discreet and gives me something to do when there are no calls coming in. I understand how someone could love the way the NOOK software functions, cause it really is that great. There is still nothing like someone asking "Is that real paper?!" when they see me reading my NOOK. I love it!

Each thing I do I rush through so I can do something else.