04-04-2014 02:55 PM
I've had my Nook for 4 years without problem. So has 5 members of my family. I do agree that after only 13 months of use that they should have, as a good will jesture, replaced your Nook. Obisiously it was a faulty piece of equipment.
04-04-2014 05:19 PM - edited 04-04-2014 05:21 PM
ZOMBIE THREAD! The original question was asked back in 2011 with the latest complaint from someone almost a year ago.
Oliverll, how much more would you pay for YOUR nook so B&N can replace someone elses Nook "as a good will jesture"?
What's the limit? 1 week after expiration, 2 weeks, 1 month, 2 months, 4 months? Just for people that say "pretty please"? If you say "1 month" what about 1 month and a DAY situations? No matter what B&N does, there will always be someone just barely over the limit.
The 1-year warrenty is designed to be more than long enough to deal with "a faulty piece of equipment." Things that fail after that generally are due to other reasons (got wet, left in the sun, banged around harder than expected, etc etc).
Trust me, I've been on both sides of cutoff dates. I know it sucks. But, it's how most companies have to operate, especially now that anyone can search and say "I see that you replaced some guys nook when it was 1 month over, I want the same deal."