Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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Frequent Contributor
ankala
Posts: 30
Registered: ‎10-22-2010
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Re: Nook: life expectancy 13 months?

Mine still works great. I have never had any problems with it nor its original battery. :smileyhappy:
Distinguished Wordsmith
TXAnnie
Posts: 463
Registered: ‎02-24-2010
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Re: Nook: life expectancy 13 months?

Mine too works fine and I still have original battery as well!
New User
OliverII
Posts: 1
Registered: ‎04-04-2014
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Re: Nook: life expectancy 13 months?

I've had my Nook for 4 years without problem. So has 5 members of my family. I do agree that after only 13 months of use that they should have, as a good will jesture, replaced your Nook. Obisiously it was a faulty piece of equipment.

Correspondent
Byteguy
Posts: 609
Registered: ‎06-10-2011

Re: Nook: life expectancy 13 months?

[ Edited ]

ZOMBIE THREAD!  The original question was asked back in 2011 with the latest complaint from someone almost a year ago.

 

Oliverll, how much more would you pay for YOUR nook so B&N can replace someone elses Nook "as a good will jesture"?

 

What's the limit?  1 week after expiration, 2 weeks, 1 month, 2 months, 4 months?  Just for people that say "pretty please"?  If you say "1 month" what about 1 month and a DAY situations?  No matter what B&N does, there will always be someone just barely over the limit.

 

The 1-year warrenty is designed to be more than long enough to deal with "a faulty piece of equipment."  Things that fail after that generally are due to other reasons (got wet, left in the sun, banged around harder than expected, etc etc).

 

Trust me, I've been on both sides of cutoff dates.  I know it sucks. But, it's how most companies have to operate, especially now that anyone can search and say "I see that you replaced some guys nook when it was 1 month over, I want the same deal."