07-23-2012 09:47 AM
With my 1st generation nook, I am unable to connect to my network even though the nook tells me that I am connected. The password has been reset twice, the router rebooted/reset and I have been on the phone with B&N in store support as well as being at the store with the nook as well as on the phone with customer support. No one has been able to come up with an answer as to why I can not download any book on this unit. A 2nd nook has been fine as is my laptop with connecting to my home network. Something is preventing the nook from apparently recognizing the network that the nook says it is connected to. Unless a solution can be found, it may be time to say goodbye to the 1st generation e-reader. Just thought I would seek any advice here on the forum before deciding what to do next. Thanks all...
07-23-2012 12:24 PM
Have you tried shutting the nook completely off and then restarting it. Mine did the same thing last week - said it was connected to my wireless but couldn't connect to my BN Library. After I restarted it, it connected and worked just fine.
07-23-2012 12:40 PM
I did yes, but restarting it which I have done a few times has no effect. No one at B&N has an answer either. But, they have tried to help. Thanks..
07-23-2012 10:42 PM
Is your modem working properly? I had a similar problem for months because my modem was old and did not recognize any devices.
07-24-2012 08:18 AM
07-24-2012 01:41 PM - edited 07-24-2012 01:42 PM
07-24-2012 04:09 PM
When you go to places like Wendy's and Panera, where their wi-fi is available for everyone, does your device establish a connection?
07-25-2012 10:09 AM
When I was at the store too, they tried to connect to their wi-fi network and they did, but there too, they could not download anything. I wasn't standing right there by the store employee but he finally came up to me and said to try it again at home, but still nothing worked. I haven't tried it at another wi-fi location but it was tried at B&N but still it would not work. Elusive problem. I do have another nook, so it isn't like I am not able to read something. Just strange why unable to connect to my home network when it says I am connected but I still can not download anything. Again, connected but not connected.
07-25-2012 01:40 PM
To me this sounds like there's something wrong with the nook's wifi card. I'm guessing this nook is out of warranty so I'm not sure there's much you can do besides sideloading all your new books. Let us know if you need help with that, if you choose to go that route.
07-26-2012 09:06 AM
07-27-2012 09:51 AM