Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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Frequent Contributor
bookie51
Posts: 27
Registered: ‎11-03-2011
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Unable to connect to Wi-Fi network

Hello,

 

With my 1st generation nook, I am unable to connect to my network even though the nook tells me that I am connected.  The password has been reset twice, the router rebooted/reset and I have been on the phone with B&N in store support as well as being at the store with the nook as well as on the phone with customer support.  No one has been able to come up with an answer as to why I can not download any book on this unit.  A 2nd nook has been fine as is my laptop with connecting to my home network. Something is preventing the nook from apparently recognizing the network that the nook says it is connected to.  Unless a solution can be found, it may be time to say goodbye to the 1st generation e-reader.  Just thought I would seek any advice here on the forum before deciding what to do next.  Thanks all...

Contributor
DLReid
Posts: 14
Registered: ‎12-07-2009
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Re: Unable to connect to Wi-Fi network

Have you tried shutting the nook completely off and then restarting it.  Mine did the same thing last week - said it was connected to my wireless but couldn't connect to my BN Library.  After I restarted it, it connected and worked just fine.

Frequent Contributor
bookie51
Posts: 27
Registered: ‎11-03-2011
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Re: Unable to connect to Wi-Fi network

I did yes, but restarting it which I have done a few times has no effect.  No one at B&N has an answer either.  But, they have tried to help.  Thanks..

Inspired Wordsmith
LectorGS
Posts: 464
Registered: ‎04-19-2011
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Re: Unable to connect to Wi-Fi network

Is your modem working properly?  I had a similar problem for months because my modem was old and did not recognize any devices.

Lector GS
Frequent Contributor
bookie51
Posts: 27
Registered: ‎11-03-2011
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Re: Unable to connect to Wi-Fi network

The modem is just 6 weeks old. All other devices connect properly so it still would seem to be something that the nook will connect to the wi-fi network but still be unable to download anything. It's like the connection is there, but it isn't there. Strange..
Distinguished Bibliophile
keriflur
Posts: 6,836
Registered: ‎01-05-2010
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Re: Unable to connect to Wi-Fi network

[ Edited ]

Were you able to download in-store?  Also, did you try to return the nook to factory ship state?

Inspired Wordsmith
LectorGS
Posts: 464
Registered: ‎04-19-2011
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Re: Unable to connect to Wi-Fi network

When you go to places like Wendy's and Panera, where their wi-fi is available for everyone, does your device establish a connection?

Lector GS
Frequent Contributor
bookie51
Posts: 27
Registered: ‎11-03-2011
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Re: Unable to connect to Wi-Fi network

When I was at the store too, they tried to connect to their wi-fi network and they did, but there too, they could not download anything.  I wasn't standing right there by the store employee but he finally came up to me and said to try it again at home, but still nothing worked.  I haven't tried it at another wi-fi location but it was tried at B&N but still it would not work.  Elusive problem.  I do have another nook, so it isn't like I am not able to read something.  Just strange why unable to connect to my home network when it says I am connected but I still can not download anything.  Again, connected but not connected.  

Distinguished Bibliophile
keriflur
Posts: 6,836
Registered: ‎01-05-2010
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Re: Unable to connect to Wi-Fi network

To me this sounds like there's something wrong with the nook's wifi card.  I'm guessing this nook is out of warranty so I'm not sure there's much you can do besides sideloading all your new books.  Let us know if you need help with that, if you choose to go that route.

Frequent Contributor
bookie51
Posts: 27
Registered: ‎11-03-2011
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Re: Unable to connect to Wi-Fi network

That is as good an answer as any. The unit will be out of warranty so yes, there is probably little one can do now. Thank you for the input..
Wordsmith
ProfReader
Posts: 1,147
Registered: ‎02-18-2010
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Re: Unable to connect to Wi-Fi network

Try removing the last book that you downloaded. What can happen is a corrupt book file can screw up the download queue.
Frequent Contributor
bookie51
Posts: 27
Registered: ‎11-03-2011
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Re: Unable to connect to Wi-Fi network

Just deleted the last book downloaded on this nook but again, the wi-fi connection is still not there. It does seem like the wi-fi card may have gone bad on it. Well, we tried and I thank each of you for support. My other nook is fine and problem free so I can continue to read e-books.
Reader 2
kevb1004
Posts: 1
Registered: ‎10-15-2010
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Re: Unable to connect to Wi-Fi network

I got lucky!  YAY ME!  Shutting off and turning back on worked for me.