nook that freezes when bumped

[Gus97]

My nook freezes and requires a reboot at least once or twice daily. It usually crashes when I put it down on my desk or in my backapck, and when it encounters other such small jerks and bumps. Is this just an isolated issue or are all you having this problem?

[amillio]

A few others have posted this issue. I believe someone said they noticed when they took their back off their device that the battery connection was what was causing it to happen. I think they said they put a small piece of paper or cardboard on top of the battery to create a better connection and that fixed it. 

[Michael-V]

@Gus97,

Thank you for posting.  We're striving to improve the reading experience and your input is valuable. 

Use the following procedure to restore functionality to an unresponsive NOOK.

Initial conditions:  Ensure NOOK is properly ejected or unplugged from any AC outlet or USB power source prior to performing this procedure. You will need a clear space with good lighting as there are small parts which may become lost in the battery removal portion of this procedure. 

Equipment: (1) Jewelers screwdriver (Phillips-head size 0 or 00), (1) USB cord w/charger.

1)      Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device.

2)      Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.

Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.

3)      Remove the battery from the NOOK for 15-30 minutes.

4)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

5)      After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

6)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”

[icebike]

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amillio wrote:

A few others have posted this issue. I believe someone said they noticed when they took their back off their device that the battery connection was what was causing it to happen. I think they said they put a small piece of paper or cardboard on top of the battery to create a better connection and that fixed it. 

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This sounds about right.  If this happens more than once I would shim the battery and then tighten the screw (don't strip it).  This will usually solve the bump problem.  If not, call CS to get it replaced because there could be another loose connection inside.

Picture above shows proper position of the "shim" cut from business card.  Just bend excess over for easy removal and re-use if it happens again.  Leave it in, tighten the screw, and replace the back.  One or two thicknesses may be needed.

[Radecliffe]

The picture that icebike posted is pretty much the same solution I found to work.  Since I added the shim my freezing issues dropped to zero.  Personally, I think some batteries are a millimeter or so to small which makes it possible for it to break contact if the Nook is jarred.  One of these days I'm going to get another battery and test that theory.  

Of course, it could be a defect in the Nook too.  I wonder if all the Nooks that have freezing problems have similar serial and/or lot numbers.  Hmmm...

[Brucester]

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Gus97 wrote:

My nook freezes and requires a reboot at least once or twice daily. It usually crashes when I put it down on my desk or in my backapck, and when it encounters other such small jerks and bumps. Is this just an isolated issue or are all you having this problem?

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Certainly hasn't been the case with mine. I managed to drop mine about 3 feet to the floor the other night (Note to self: don't fall asleep reading nook, dummy) and expected the worse. No problems at all. Of course it was a carpeted floor, but ...

[ABthree]

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Brucester wrote:

Certainly hasn't been the case with mine. I managed to drop mine about 3 feet to the floor the other night (Note to self: don't fall asleep reading nook, dummy) and expected the worse. No problems at all. Of course it was a carpeted floor, but ...

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This happens to me all the time.    If your Nook is in a cover, it's a lot less likely to suffer any damage.

[Brucester]

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ABthree wrote:

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Brucester wrote:

Certainly hasn't been the case with mine. I managed to drop mine about 3 feet to the floor the other night (Note to self: don't fall asleep reading nook, dummy) and expected the worse. No problems at all. Of course it was a carpeted floor, but ...

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This happens to me all the time.    If your Nook is in a cover, it's a lot less likely to suffer any damage.

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That it was, but of course it was folded back under itself for reading. Apparently that helps anyway! Bought the covers the same time I bought the 2 nooks.