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Contributor
shortee
Posts: 10
Registered: ‎03-07-2011
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nookbook didn't download

I just bought a book, and when I went to download it to my nook it wasn't there. I checked for new b&n content, and still nothing, I got on line, and it charged my card, but when I checked my online library the book wasn't there. I've turned my nookbook off, and that didn't work, and I even took the battery out, and still nothing. What can I do. I was charged for it, but I don't have it???

Shortee
Inspired Bibliophile
Desert_Brat
Posts: 1,734
Registered: ‎12-14-2010
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Re: nookbook didn't download

 


shortee wrote:

I just bought a book, and when I went to download it to my nook it wasn't there. I checked for new b&n content, and still nothing, I got on line, and it charged my card, but when I checked my online library the book wasn't there. I've turned my nookbook off, and that didn't work, and I even took the battery out, and still nothing. What can I do. I was charged for it, but I don't have it???


 

I've had this same thing happen last week. Someone said that sometimes it takes a little time to show up. But my book hasn't shown up since March 3. I, too, was charged and have received the B&N-generated e-mail that the book is available for download. But it's not in My Nook Library online.

 

I've double-checked airplane mode is off, wi-fi is on, and even forced it into 3G mode. It's just not there.

 

I dropped a note to megan@barnesandnoble.com, but haven't heard anything as yet. I haven't tried calling customer service yet. Will give it a couple more days.

 

All I can say is keep checking. Try turning your wi-fi on and off a couple of times.

 

The book I'm having problems with is "Farr Point" by Sam Havens; and at least one other person is having the same problem.

A lifelong reader, now may my life be long enough to catch up on my reading!
New User
JaOwens76
Posts: 1
Registered: ‎03-08-2011
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Re: nookbook didn't download

Currently having the same issue with a book. If someone finds the solution please post it here I am calling CS in the morning to see what can be done on their end.

New User
KimB27
Posts: 1
Registered: ‎03-08-2011
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Re: nookbook didn't download

Same thing happened to me.  I used gift cards and were charged for 3 books.  But 2 of them didn't download.  I called CS and they told me my card was not valid.  It is, so not sure what the problem is.  They told me to add another card.  I'll try it

Inspired Bibliophile
Desert_Brat
Posts: 1,734
Registered: ‎12-14-2010
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Re: nookbook didn't download

[ Edited ]

Update on missing book. This morning it wasn't in my library yet (book paid for 3/3).

 

So I was getting ready to call CS and went to my email accout to find the receipt. Just for grins, I clicked on the link to my library to open in a new window and there it was! So I closed the window and went to my online library from a new tab and the book was there.

 

If you have the e-mail receipt for the book, try clicking on the link to your library and see what happens.

 

EDIT -- but the book still won't download to my 3G.

A lifelong reader, now may my life be long enough to catch up on my reading!
Contributor
benji22
Posts: 7
Registered: ‎11-16-2010
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Re: nookbook didn't download

This happened to me last week. I called CS and they told me I had to unregister and then reregister my Nook.  I did and the book was there when I reregistered. The downside is that I lost all of my shelves. I had to go back a create shelves and reshelve my books. It was a pain.

Contributor
shortee
Posts: 10
Registered: ‎03-07-2011
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Re: nookbook didn't download

Did you loose any books tho? I don't have a problem with the shelves. Since I only have like 5 books on mine

Shortee
Contributor
shortee
Posts: 10
Registered: ‎03-07-2011
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Re: nooks didn't download

I just called customer service, and they helped me. They had me unregister my nook, and reset my settings to the factory default. After a couple different try's they told me that it was something wrong with the book so they refunded my money, and pulled the book to get it fixed. For everyone else who was having problems call 800-the-book (843-2665). They really helped. I hope the rest of you can get it fixed. :smileyhappy:

Shortee
Distinguished Bibliophile
shadowcat80
Posts: 2,356
Registered: ‎12-25-2010
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Re: nookbook didn't download

You may want to try turning off the nook and trying again.  Also which nook do you have because unless you have a 3G model you will have to connected to wifi to get check for new content to work.  I hope this helps you.

Help me down the crooked road. Lead me to the light. I'm not sure I know the way but with you beside me, I'm certain we'll make it through.
Contributor
shortee
Posts: 10
Registered: ‎03-07-2011
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Re: nookbook didn't download

I have the black, and white nook with wifi.

Shortee
Distinguished Bibliophile
shadowcat80
Posts: 2,356
Registered: ‎12-25-2010
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Re: nookbook didn't download

Is your nook connected to wifi? 

Help me down the crooked road. Lead me to the light. I'm not sure I know the way but with you beside me, I'm certain we'll make it through.
Contributor
shortee
Posts: 10
Registered: ‎03-07-2011
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Re: nookbook didn't download

yeah. there was something wrong with the book so it wouldn't let me download it.

Shortee
Contributor
benji22
Posts: 7
Registered: ‎11-16-2010
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Re: nookbook didn't download

No, I didn't lose any books. Everything was still there including the book that was giving me the problem to begin with.  I just lost my shelves and if I had been using the highlight or bookmark functions I would have lost those too.