06-16-2010 08:34 AM
I love my Nook - works well 90% of the time. I am a newspaper fan and receive 2 per morning to the Nook - recently, the quality control related to timely posting has deteriorated. Today 6/16 - it's 7:30 Central and the Wall Street Journal and Chicago Trib are not updated for today. Last I checked these were morning papers! I checked others on the main site - all but the NYT and Washington Post are one day old.
Customer service is usually not helpful - I'll send an email question - they get back 24 hours later and ask me to call - it isn't a Nook issue - it's an issue with the newspapers not being posted on the server to download on Nook, e reader or any other vehicle to read. 2 papers a month is the same cost of 2-3 books - if my books didn't download, cust service would be all over trying to fix it - newspapers should be treated with the same level of quality. Forget trying to get a credit for a day were the paper isn't delivered to Nook - cust service has no idea how they'd do that on a subscription. It's small dollars, but high on customer service.
Admin - don't know if you mine this forum - but if you do - you guys have a long way to go to fix newspapers postings. Seems like it'd be simple process - paper provides digital file each morning around 3 or 4 AM, BN uploads to servers and you have person(s) who do a QC each morning by 5 AM and make sure customers like us will have our paper. If there is an issue with posting (maybe a bad file from publisher or something) post a note on Daily that says it's coming or you are working on it. Some level of communication - right now you get nothing.
Heck - you can even have the person who QC's the upload read the paper over coffee - they'll be the smartest person in the building each morning.
Appreciate any help from BN employees to make this process work 99% of the time.
06-16-2010 10:51 AM
Mined did not download at "Wallsteet Journal" so puchased a New times and it downloaded yesterdays
06-17-2010 10:12 AM
I've got the same problem. I subscribe to the The Wall Street Journal and The Washington Post daily. On 16 June 10 neither one came to my Nook. I thought it might have been a time issue or related to the network. I purchased a copy of The New York Times around 3 p.m. Eastern for delivery to see what would happen. The 15 June 2010 copy was delivered.
The 16 June 2010 copy of The Washington Post was delivered this morning - 17 June 2010 - and the The Wall Street Journal has yet to be delivered. Something similar happened about a month ago - some time in May 2010 - but only happened for a few hours.
It's disappointing to pay for a product, such as digital delivery, and have little recourse to report your purchased content as being late or not delivered.