06-08-2010 08:49 PM
Purchased James Patterson's 4th of July in April. Just now trying to read it. Get an error message that says: "Sorry, unable to open book." Have around 30 books and this is the first one, whether purchased or as a sample, that won't let me read it. Any suggestions as to what might be the problem? Have made several attempts on different days. Thanks!
06-08-2010 10:12 PM - edited 06-08-2010 10:13 PM
Have you tried deleting it from your nook, downloading it to your computer (from the bn.com ebook library) and then transferring it? If so and it still doesn't work, I would suggest calling Customer Service.
06-08-2010 10:41 PM
Step 1: Archive and un-archive the e-book. This causes it to redownload. That fixes most of these problems.
Step 2 (if step 1 fails): unregister and re-register your NOOK. That pretty much clears up any synchronization issues between your NOOK and your B&N account.
Step 3 (if the above fails): call Customer Service at 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support. They can look at your account and at your book and see what's up. That'll be a lot faster and more effective than us playing guessing games.
06-09-2010 01:21 PM
If you are unable to access your eBooks, you may want to go to your eBooks library online at BN.com and archive and then unarchive the eBooks in question.
Then on your NOOK, Check for new B&N content and see if you still receive the same message.
There also may be an issue with your log in info. You may want to double check your account online to make sure you have a default payment and billing address set up. Sometimes retyping your credit card number helps.
If you are still having any problems, please call Customer Service to help troubleshoot your unit. You may call toll-free in the United States at 1-800-THE-BOOK (1-800-843-2665) and ask for Digital Support.
06-09-2010 08:12 PM
The archiving/unarchiving didn't work, but the second suggestion of unregistering and re-registering did the trick! Thanks so much for your time on this.