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Contributor
WorldTravelerNS
Posts: 6
Registered: ‎12-19-2009
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Book Doesn't Open

Purchased James Patterson's 4th of July in April. Just now trying to read it. Get an error message that says: "Sorry, unable to open book." Have around 30 books and this is the first one, whether purchased or as a sample, that won't let me read it. Any suggestions as to what might be the problem? Have made several attempts on different days. Thanks!

Contributor
TheOn3LeftBehind
Posts: 13
Registered: ‎06-02-2010
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Re: Book Doesn't Open

[ Edited ]

Have you tried deleting it from your nook, downloading it to your computer (from the bn.com ebook library) and then transferring it?  If so and it still doesn't work, I would suggest calling Customer Service. 

Doug_Pardee
Posts: 5,521
Kudos: 4,013
Registered: ‎03-09-2010
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Re: Book Doesn't Open

Step 1: Archive and un-archive the e-book. This causes it to redownload. That fixes most of these problems.

 

Step 2 (if step 1 fails): unregister and re-register your NOOK. That pretty much clears up any synchronization issues between your NOOK and your B&N account.

 

Step 3 (if the above fails): call Customer Service at 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support. They can look at your account and at your book and see what's up. That'll be a lot faster and more effective than us playing guessing games. :smileywink:

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
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Re: Book Doesn't Open

@WorldTravelerNS,

If you are unable to access your eBooks, you may want to go to your eBooks library online at BN.com and archive and then unarchive the eBooks in question. 

 

Then on your NOOK, Check for new B&N content and see if you still receive the same message. 

 

There also may be an issue with your log in info. You may want to double check your account online to make sure you have a default payment and billing address set up.  Sometimes retyping your credit card number helps. 

 

If you are still having any problems, please call Customer Service to help troubleshoot your unit. You may call toll-free in the United States at 1-800-THE-BOOK (1-800-843-2665) and ask for Digital Support.  

 

Your Admin.,

Michael-V

Contributor
WorldTravelerNS
Posts: 6
Registered: ‎12-19-2009
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Re: Book Doesn't Open

Yes, but that didn't work in this case. Thanks for your suggestion.

Contributor
WorldTravelerNS
Posts: 6
Registered: ‎12-19-2009
0 Kudos

Re: Book Doesn't Open

The archiving/unarchiving didn't work, but the second suggestion of unregistering and re-registering did the trick! Thanks so much for your time on this.

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