Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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New User
Aria_MacTavish
Posts: 1
Registered: ‎11-04-2010
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Cannot Get My New Purchases on my Nook

So, I've had my nook for almost a week. Wonderful. I finally decide to purchase books, to go on my nook from the PC, and suddenly, I can't check for new B&N content, and there's an error message saying to call the trouble shoot hotline. I'm really not sure what to do. Help?

Wordsmith
wordsandmelodies
Posts: 355
Registered: ‎08-07-2010
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Re: Cannot Get My New Purchases on my Nook

Call the hotline.

 

No, really. 

Customer Service Center at 1-800-THE-BOOK (1-800-843-2665)1-877-886-5022.  When they try to route your call, you want the Digital Support.
Distinguished Wordsmith
TXAnnie
Posts: 463
Registered: ‎02-24-2010
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Re: Cannot Get My New Purchases on my Nook

Have you called the customer service line?  800-843-2665

New User
babydoe
Posts: 1
Registered: ‎03-05-2013
0 Kudos

Re: Cannot Get My New Purchases on my Nook

cannot download apps. tried download then says "downloading", then "installing" then goes back to "download".  Tried archiving and returning to app page, not working.  lost money on apps that will not download.

Correspondent
Wulfraed
Posts: 1,004
Registered: ‎11-24-2012
0 Kudos

Re: Cannot Get My New Purchases on my Nook

The First Edition Nook doesn't have downloadable applications.

 

So far as I know, NONE of the e-Ink Nooks have apps.

 

So… You are not only in the wrong area, but also failed to identify which model you have, so we can't direct you to the proper area.

 

Baron Wulfraed
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