10-22-2010 02:32 PM
Has anyone else had a problem with cracks on the white cover of the nook that are not next to the turn button? I just noticed this morning that I have a crack down on the left hand side of my nook but is below the button, most like at the beginning of the touch screen. Is this also a known problem? I have not dropped my nook.
I have the extended warranty and was thinking I would just go to B&N after work to get a replacement... but my other problem is I have no receipt for the nook, having purchased it online back last November... Will they be able to look up my account at the store?
10-22-2010 02:41 PM
Did B&N email you an order confirmation after you ordered your Nook? If so, maybe you can print that out and bring it to the store with you.
10-22-2010 02:51 PM
Never heard of such a crack other than by accidental impact.
If you bought on line, and registered the nook, the online support people will have a record of your extended warranty purchase in their computers.
10-22-2010 03:05 PM
Well, I definitely did not drop it.. never have. I have had to take the back off a few times to remove the battery because of the nook freezing up. But have not had to do that lately and this crack definitely happened very recently because I am always cleaning and checking the front.
10-22-2010 11:51 PM - edited 10-22-2010 11:52 PM
On my NOOK, where the front cover meets the back cover, there is a small cutout on the front cover that starts about an inch below the page forward button and extends about an inch above the page back button. The gap between front and back cover is maybe an 1/8 inch or less along that cutout. That entire section can be flexed if you press on it.
My mother is partially paralyzed and flexes that entire strip trying to press on the page turn buttons.
I am assuming your NOOK is like mine and guessing the crack is at or near one end of that cutout. It could be a variant of the page turn cracks.
About all you can do is call customer support, explain the nature of the crack, where it is located and ask. They will have to make the determination if it qualifies as your one free accidental handling replacement or is a factory defect.
10-23-2010 11:29 AM
I have a crack in my cover also -just below the right side bottom page arrow. I don't live near a B & N store but was going to call customer service.