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New User
kitty123
Posts: 3
Registered: ‎09-03-2011
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Credit Card Problems with Nook? PLEASE HELP!!!

So I just changed the credit card on my B&N account from an old expired one to a new one that I got. The only problem is that my Nook will not let me get any books. It purchases the books but then my order gets cancelled because it still says I have a non-working credit card on my account when I just put in a new and working one about 1 day ago. I have tried un and then re-registering my Nook (Simple Touch) but it still does not work. I have even been to the B&N and called customer support but have been on hold for over 2 hours. PLEASE HELP!!!!!!

Distinguished Bibliophile
keriflur
Posts: 6,552
Registered: ‎01-05-2010
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Re: Credit Card Problems with Nook? PLEASE HELP!!!

It might not be your card.  This happened to me with a very valid card that had been on my account for years.  It was just a hangup in the billing system.  It seems that B&N has moved to a new process where they won't let you download the book until the charge clears, and if there's a slowdown in processing the charges you get that message that your card is invalid even when it's not.

 

I mentioned this in a few posts when it happened to me, but I didn't PM any of the mods.  They need to change the message.

 

In any case, I did get my books, but it took about six hours before I could download them.  I had purchased the books on my PC, not on my nook, but I don't think that makes a difference.

New User
kitty123
Posts: 3
Registered: ‎09-03-2011
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Re: Credit Card Problems with Nook? PLEASE HELP!!!

Thank you so much! But I still have one question, how much time did it take for your charge to be cleared?

Distinguished Bibliophile
keriflur
Posts: 6,552
Registered: ‎01-05-2010
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Re: Credit Card Problems with Nook? PLEASE HELP!!!

[ Edited ]

6 hours, approximately.  I bought the books at night and then eventually gave up and went to bed.  I got the emails saying my books were ready to download about 6 hours after my order, about 3am my time (6am Eastern).  It was a few more hours later when I woke up, got the emails and downloaded the books.

 

Were you able to resolve the issue?

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