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bkai
Posts: 26
Registered: ‎11-04-2009
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Re: Discolored Nook rear cover

[ Edited ]

So far it's not getting any worse but these latest shots are of the "inside" of the back and there are no dark spots... which to me means that the nook is not overheating or causing this from the inside out.  This is happening from the outside... or rather from beneath the rubber-like layer on the outside of the back shell.  :smileyhappy:

 

However (in the latest shots), the very last picture is of the back cover (outside) and shows the discoloration on the top corners... a little hard to see but my previous images show the defect in decent detail.

 

I sent B&N Support an email yesterday... giving myself one more day to make sure this is truly a defect.  If I don't get a reply back by 4:00pm today I will give them a call.

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davdav
Posts: 20
Registered: ‎01-13-2010
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Re: Discolored Nook rear cover

Any news? I have this issue too, even though i keep it in a sleeve WHENEVER i am not using it. I called CS, and they said they had NEVER heard of this issue! I even had to link them to this thread! Also, they won't replace my cover unless it gets worse. Ugh.

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bkai
Posts: 26
Registered: ‎11-04-2009
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Re: Discolored Nook rear cover

Yeah quite a bit of news really... sorry I didn't post any updates.  I was a little upset.  :smileyhappy:

 

Short version:  I submitted a claim to the Better Business Bureau

 

Long version:  I called many (MANY) times, each time waiting over 45 minutes before I gave up until the last time where I waited over an hour before finally talking to someone who just sat there in silence for most the time.  He definitely lied to me (flat out none the less) by saying (initially) that his system would not allow him to send out "just" a new back cover:  that I had to send in the entire device and would receive a refurbished unit should anything be found wrong.  I told him then I expected a discount because I "paid" for a brand new one and had only had the Nook for a few weeks.  He kept on saying things about normal wear and tear and blah blah blah until I finally (and forcefully) explained again that the Nook itself was fine and that only the back cover was damaged.  He then proceeded (after about 30 minutes) to say that he needed my serial number in order to ship out a new back cover.  LOL

 

At this time I thought... great... now he's BS'ing me like I'm a retard.  But I didn't care anymore so I gave him my SN and said to hell with it.  I then submitted another claim online and received another response after about a week stating that "this issue is one that is better serviced over the phone... please call [insert the same F'ing 800 number here].  So I wrote back telling them that I would NOT call the number again and demanded someone from BN to call me.  Guess what... they actually DID!  hahahaha

 

I finally thought I was getting somewhere and this new guy was a million times more professional and respectful.............over the phone.  :smileyhappy:  He told me there was no record of a phone conversation or my serial number anywhere in their databases (plural): meaning the first guy lied and this is proof.  But then he went on to explain that he had never heard of this issue occurring with any other unit and that he "frequently" visits these very same forums.  There are a LOT of threads in here so yeah I could buy that I suppose.  He took down all my information and said he would look into it further and call me back with some options...

 

(I forgot to mention that before he called I received another email that gave me 3 options... receive a 10% discount, return for a replacement, or return for a full refund).  I chose 10% which would have been enough to just purchase a new back cover when they become available again.)

 

2 weeks and counting... he still has not called back.  :smileyhappy:  Big surprise there!

 

I then received a response to my email choosing the 10% option that (again) stated:  "This issue is one that would be best serviced over the phone... please call..."

 

I completely lost it at that point and perhaps even responded with some unkind remarks.  LOL  It's not like it would do any good anyway... they apparently take canned responses VERY seriously!

 

All in all... I love the Nook but absolutely HATE B&N customer service... I would rather spend hours on the phone with AT&T or Verizon.  But of course none of that really matters anymore.  Apple (IMO) effectively killed e-Ink technology.  Proof is in the rumor that Amazon may decide to switch from e-Ink to standard color displays with their next Kindle and the fact they purchased a new color multi-touch (pressure) screen!  :smileyhappy:  Mark my words... if a color e-Ink display doesn't come out this year, it will never happen.

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bkai
Posts: 26
Registered: ‎11-04-2009
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Re: Discolored Nook rear cover

LOL B&N used to have a direct link to this message board from the "FAQ and Support" section on the Nook website (in the menu column).  Now all of a sudden it's missing!  Imagine that!  :smileyhappy:  I guess they don't need bad press this close to Valentines Day.  :smileytongue:

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VickietheReader
Posts: 11
Registered: ‎01-04-2010
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Re: Discolored Nook rear cover

I have had the same experience - nothing bad - since I received my Nook on Jan 11th. Registering went fine, pages turn rapidly, battery life is acceptable, no freezing, discoloring, etc. The update to 1.1.2 worked like a charm manually, and I've experienced no loss of functionality since then. I have never had to reboot my Nook for any reason.

 

I love this product! I sometimes wonder if people are too techy for their own good, and they somehow muck things up for themselves. I have always found that carefully folllowing the directions and reading the user manual prevents alot of frustration. Also, new readers on this forum should note that satisfied customers rarely post on BB's. Please do not deny yourselves the opportunity to own a really nice device because you see so many negative posts. If you took the time to count the actual number of posters to this board and compare it to the number of Nooks sold, you would get a much more favorable impression of the product.

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greatjava
Posts: 63
Registered: ‎12-03-2009
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Re: Discolored Nook rear cover

I'm bummed to hear your issue wasn't resolved. I just contacted them by email (I won't try the phone support after stories here about the waits). Mine looks IDENTICAL. Did you by chance ever use the brown javoedge sleeve or any other brown case? I'm using the javaodge "hardwood" sleeve.

 

I have the problem on all four corners AND a line going up the raised beveled edge.  Seems all the "raised" parts are where the browning has occured.  No I don't smoke, work in a coal factory, or use the nook with dirty hands.  Even if I did that shouldn't cause this after a few weeks of use. 

 

Seems like this is a product defect?

 

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davdav
Posts: 20
Registered: ‎01-13-2010
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Re: Discolored Nook rear cover

Mine looks JUST like yours! Strangely enough, I also used that Javoedge sleeve...hmmmm....

Frequent Contributor
greatjava
Posts: 63
Registered: ‎12-03-2009
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Re: Discolored Nook rear cover

@bkai did you also use the JAVOedge sleeve?  Looks like 3 and counting...

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JAVOedge
Posts: 9
Registered: ‎01-29-2010
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Re: Discolored Nook rear cover

Hey folks,

 

As an accessories maker, JAVOedge has been monitoring developments with the B&N Nook and a few folks here and a customer brought to our attention about the Nook's discoloration issue as a headsup.

From the discussion, it appears to be an issue with the B&N Nook's rubberized plastic back cover casing which some folks have alerted Barnes & Nobles customer support about which is really unfortanate.

 

We did see a few other people --bkai and parsnips -- on B&N forums who are either using the Nook -- as is naked -- or with other cases, like B&N's included hard plastic case, and experienced discoloration issues.

 

http://bookclubs.barnesandnoble.com/t5/eBooks-Help-Board/Discolored-Nook-rear-cover/m-p/447175/highl...

http://bookclubs.barnesandnoble.com/t5/eBooks-Help-Board/Discolored-Nook-rear-cover/m-p/441342/highl...

http://bookclubs.barnesandnoble.com/t5/eBooks-Help-Board/Discolored-Nook-rear-cover/m-p/447844/highl...

 

We'll be monitoring Barnes & Nobles response to this issue as we've been testing our demo Nook on our case accessories and haven't experienced a discoloration issue (using the Hardwood Sleeve Case).  Of course, we will keep testing and monitoring and share anything that we may learn from B&N here.

 

If anyone needs to share concerns, please email JAVOedge customer care through support(at)javoedge.com and let us know details in their handling of the Nook that we may further test/share with Barnes & Nobles.

Any news we find out, we'll share.

 

Best regards,

Cindy

www.javoedge.com

Correspondent
eagleSB
Posts: 341
Registered: ‎11-04-2009
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Re: Discolored Nook rear cover

I'll bet this commercial didn't cost $3 million for 30 seconds :smileyvery-happy:

 

Then again, it's not nearly as amusing as a heard of men running around in their underpants!

Inspired Wordsmith
icebike
Posts: 4,433
Registered: ‎11-30-2009
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Re: Discolored Nook rear cover

 


eagleSB wrote:

I'll bet this commercial didn't cost $3 million for 30 seconds :smileyvery-happy:

 

Then again, it's not nearly as amusing as a heard of men running around in their underpants!


 

 

LOL...

 

Well, I give them credit for showing up here and running the tests.  Lots of companies wouldn't bother.

Frequent Contributor
greatjava
Posts: 63
Registered: ‎12-03-2009
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Re: Discolored Nook rear cover

[ Edited ]

Exactly. Imagine if B&N support gave us direct updates on the forum -> gasp :smileyhappy:

 

I suspect this is a "case" of potential product problem brought on my the use of a tight sleeve that rubs the material each time you put it away. It's a very soft, but tight fit on this case and suspect it's wearing down the back.  I suspect JAVOedge would say, bad material and B&N will say, "bad sleeve, don't do that". 

 

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JAVOedge
Posts: 9
Registered: ‎01-29-2010
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Re: Discolored Nook rear cover

[ Edited ]

Hey folks, Update: For now, JAVOedge is stopping sale of its Hardwood Sleeve Case for the B&N Nook so our product specialists can take a closer look into this matter. Anyone else who experiences discoloration should share their posts + pics with their cases since that helps everyone on the boards, whether it's the JAVOedge brand or another. Details about handling, etc. is helpful too. like the examples below of the people who are experiencing issues with their Nook as-is (naked) or with the B&N plastic case or another brand:

 

See below. NookBoards: http://www.nookboards.com/forum/index.php?topic=1264.msg13350#msg13350

 

B&N Forums:

http://bookclubs.barnesandnoble.com/t5/eBooks-Help-Board/Discolored-Nook-rear-cover/m-p/447175/highl...]http://bookclubs.barnesandnoble.com/t5/eBooks-Help-Board/Discolored-Nook-rear-cover/m-p/447175/highl...

 

http://bookclubs.barnesandnoble.com/t5/eBooks-Help-Board/Discolored-Nook-rear-cover/m-p/441342/highl...]http://bookclubs.barnesandnoble.com/t5/eBooks-Help-Board/Discolored-Nook-rear-cover/m-p/441342/highl... 

 

While we're investigating, for customers who've bought a JAVOedge Hardwood Sleeve Case, we want to make sure customers are happy with their cases. If not, whether you were affected or not by this, we'll offer a [i]full refund [/i] (shipping included)for folks who purchased the JAVOedge Hardwood Sleeve Case. Please email at support(at)javoedge.com and you should hear back within 24 hours or so from a CSR with an RMA. If not, post here and I'll forward to them. We'll be off Monday for President's Day but we will be handling emails the day after.

 

Best regards, Cindy www.javoedge.com

Frequent Contributor
bkai
Posts: 26
Registered: ‎11-04-2009
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Re: Discolored Nook rear cover

[ Edited ]

I guarantee you it is not any 3rd party protective case at fault.  I put the nook back in the packaging it came in when not in use... so basically "nothing" ever touched the top corners anywhere near enough to warrant discoloration.  It is the fault of B&N only and the quality of their own back cover.  Doing some more research online, there seem to be TONS of people experiencing this issue.  This tells me that 1. B&N lied about never hearing about it before, 2. They did NOT take the backs off their website because they were "out of stock" when there are plenty of other back ordered items still up for sale, and 3. They're obviously not going to do anything about it... at least not for those of us who are having the issue right now.

 

This was just a very minor issue they could have easily solved... but now they're flat out lying to people and coming up with stupid excuses and runarounds.  I'm not "too techy" for my own good either... in fact I've stated numerous times that the nook itself (as a device) works perfectly fine and I'm not mucking things up on my own.  I'm not voiding any warranties or rubbing the damned thing so hard as to generate any discoloration.

 

In fact, readers... if you want the best eReader on the market today without spending a TON of money, get a Nook!  Just be prepared for WWIII if something goes wrong.  :smileyhappy:  Still haven't received a call back by the way.  Their customer service is quite literally the single most worthless service I have ever experienced in my life... regardless of whether or not one reads the user's manual!

Frequent Contributor
greatjava
Posts: 63
Registered: ‎12-03-2009
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Re: Discolored Nook rear cover

Seems we can't blame a specific 3rd party or just the "air" for this problem? ROFL!

 

I contacted B&N and was told this was simply "wear and tear" and NOT covered. B&N, you have users on this forum telling you about a potential product defect, there are pictures, information about usage, etc.

 

Why setup a social site to engage with users and not use the information provided to your technical support staff. I pointed support to threads on this board and others and they still claim it's just "wear and tear". You can't blame the case breaking down on wear and tear when we've had the device for < 6 weeks and have provided evidence of multiple users.

 

Ok, I admit it; after long reading sessions i use a fine grit sandpaper to wear down the coating on the case because i love the "brown stained look". (JOKE)

 

Come on B&N - step up to the plate here and help out your customers!  :smileysad:

Frequent Contributor
bkai
Posts: 26
Registered: ‎11-04-2009
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Worn corners???

Is anyone else having an issue with the top left and right (back) corners of the Nook getting faded?  I keep this thing in excellent condition and never lay it down any place it will get dirty or damaged.  I also never put it in any sleves, pockets, etc.  For the most part, it's been sitting in the hard plastic case it came in.  It almost looks like it's overheating in those corners.

Contributor
Goldie84
Posts: 13
Registered: ‎12-10-2009
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Re: Worn corners???

Frequent Contributor
bkai
Posts: 26
Registered: ‎11-04-2009
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Re: Worn corners???

Thanks!  That definitely sounds like my issue exactly!  :smileyhappy:

Frequent Contributor
bkai
Posts: 26
Registered: ‎11-04-2009
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Re: Worn corners???

 


FrogAlum wrote:

Can you post an image?


 

 

Here are the bottom corners (the corners I hold which are the ones that should fade if at all):

Bottom Left cornerBottom Right corner

 

And here are the top corners that are beginning to fade for no apparent reason (definitely NOT normal wear and tear after only 2 weeks of very careful use):

Top Left cornerTop Right corner

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