03-08-2010 12:01 AM
When I downloaded my last 3 books, the Nook freezes and I can not open, move, close the Nook. I have to force close it by holding down the off for 15 seconds. Is this a defect in my Nook?
03-08-2010 12:25 PM
In the rare case that your nook is not responding, try these steps, one at a time to get it fully functioning again:
1. Press and hold the power button for 20-30 seconds and then release. Then press it again for about 4 seconds to power up your nook. *
2. The battery on your nook may be completely drained. Connect your nook to a wall outlet using the nook AC-Adapter and charge your nook for at least 2 hours.
3. Remove then replace the same battery. Attached below is a video page with instructions for this procedure: http://www.barnesandnoble.com/nook/video.asp?bnit=
If you are still having any problems with your nook, please call Customer Service to help troubleshoot your unit. You may call toll-free in the United States at 1-800-THE-BOOK (1-800-843-2665) and ask for Digital Support.
Don't worry, nook is backed by a one year manufacturer's warranty against any mechanical failure. And if you selected the optional B&N Protection Plan at the time you purchased your nook, then your nook is covered for 2-years against mechanical failure, as well as accidental damage.
NOTE: *This is a standard industry reboot procedure with electronic devices.