Since 1997, you’ve been coming to BarnesandNoble.com to discuss everything from Stephen King to writing to Harry Potter. You’ve made our site more than a place to discover your next book: you’ve made it a community. But like all things internet, BN.com is growing and changing. We've said goodbye to our community message boards—but that doesn’t mean we won’t still be a place for adventurous readers to connect and discover.

Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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New User
MOJO-ML
Posts: 3
Registered: ‎03-07-2010
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Downloaded books

When I downloaded my last 3 books, the Nook freezes and I can not open, move, close the Nook.  I have to force close it by holding down the off for 15 seconds.  Is this a defect in my Nook?

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
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Re: Downloaded books

What should I do if my nook is not responding?

In the rare case that your nook is not responding, try these steps, one at a time to get it fully functioning again:

1.  Press and hold the power button for 20-30 seconds and then release.  Then press it again for about 4 seconds to power up your nook. *

 

2.  The battery on your nook may be completely drained. Connect your nook to a wall outlet using the nook AC-Adapter and charge your nook for at least 2 hours.

 

3.  Remove then replace the same battery.  Attached below is a video page with instructions for this procedure: http://www.barnesandnoble.com/nook/video.asp?bnit=H&bnrefer=HOMEPAGE&cds2Pid=30195#vid3

 

If you are still having any problems with your nook, please call Customer Service to help troubleshoot your unit. You may call toll-free in the United States at 1-800-THE-BOOK (1-800-843-2665) and ask for Digital Support.

 

Don't worry, nook is backed by a one year manufacturer's warranty against any mechanical failure. And if you selected the optional B&N Protection Plan at the time you purchased your nook, then your nook is covered for 2-years against mechanical failure, as well as accidental damage.

 

NOTE:  *This is a standard industry reboot procedure with electronic devices.

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