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Now, you can explore the most exciting new titles (and remember the classics) at the Barnes & Noble Book Blog. Check out conversations with authors like Jeff VanderMeer and Gary Shteyngart at the B&N Review, and browse write-ups of the best in literary fiction. Come to our Facebook page to weigh in on what it means to be a book nerd. Browse digital deals on the NOOK blog, tweet about books with us,or self-publish your latest novella with NOOK Press. And for those of you looking for support for your NOOK, the NOOK Support Forums will still be here.

We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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New User
Maximum_ride
Posts: 1
Registered: ‎01-07-2010
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Downloading eBook after purchase

I need help Downloading my nook after purchase where right next to the book it says download. I clicked on it and it said false. Update account.

Please help thanks

Distinguished Correspondent
very-simple
Posts: 1,262
Registered: ‎11-11-2009
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Re: Downloading eBook after purchase

If I'm parsing your question correctly, there's something wrong with your account information in B&N's system.  You need to make sure that you have a default credit card on file, and that all of your information is filled in.

 

Note that, even if you have successfully purchased an ebook (using, say, a gift card), you still need a valid default credit card on file in order to download it, as the credit card is part of the DRM-encryption system B&N uses to protect its files.

 

If it is and you're still having problems, call customer support (press 2 for digital support) and they can help figure out what information is missing.

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