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New User
Posts: 1
Registered: ‎01-07-2010
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Downloading eBook after purchase

I need help Downloading my nook after purchase where right next to the book it says download. I clicked on it and it said false. Update account.

Please help thanks

Distinguished Correspondent
Posts: 1,262
Registered: ‎11-11-2009
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Re: Downloading eBook after purchase

If I'm parsing your question correctly, there's something wrong with your account information in B&N's system.  You need to make sure that you have a default credit card on file, and that all of your information is filled in.


Note that, even if you have successfully purchased an ebook (using, say, a gift card), you still need a valid default credit card on file in order to download it, as the credit card is part of the DRM-encryption system B&N uses to protect its files.


If it is and you're still having problems, call customer support (press 2 for digital support) and they can help figure out what information is missing.

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