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daisypap
Posts: 5
Registered: ‎10-18-2010
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E-Book just purchased on won't download to Nook - Any suggestions?

Yesterday I purchased an E-Book called "Matterhorn."  The purchase went through and the book became available for download.  I went to download it on my nook and the only thing that pops up for the book is the "overview".  When I press the download button - it seems to start downloading and then I receive an error "Unable to process request".  I have tried since yesterday to download the book.  I spoke with B&N Customer Support 3 times - I have tried all of these measures:

 

(1) De-register Nook/Re-Register Nook - (Twice)

(2) Turn nook off for 30 minutes

(3) Make sure battery charged to 75% - then download book

(4) I even downloaded a free book to my nook with no problems - so my wi-fi is working. 

(5) My husband has a Nook Color and it won't download on his Nook either.

(6) The Nook Customer Service Rep I spoke to this morning told me that she was able to download the book just fine. 

 

Eventually - she just agreed to credit my account for the book - but why in the world won't it download to my Nook???

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daisypap
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Registered: ‎10-18-2010
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

By the way, the book is a .pdb format instead of epub format. 

Inspired Wordsmith
whiteginger
Posts: 914
Registered: ‎08-30-2010
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

First, I don't think that NOOKcolor will read PDBs.  Now another question:

 

Did you purchase this book from B&N?

The only PDBs I've bought were from FictionWise--a B&N company, but not B&N--and those PDBs had to be "sideloaded."  I used Calibre for sideloading PDBs.

 

(If the book was from B&N) Did you try archiving the book and then downloading it?

If for some reason the book is corrupted, archiving it will ensure that you download a "new" copy.

Hope one of these ideas helps.   

 

 

Distinguished Wordsmith
Josienjoe
Posts: 1,949
Registered: ‎02-15-2010
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

 


daisypap wrote:

By the way, the book is a .pdb format instead of epub format. 


 

You purchased the ebook from B&N?

 

.pdb format is not a recognized format for the NookColor, that's why it wouldn't load onto your husband's NC.

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daisypap
Posts: 5
Registered: ‎10-18-2010
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

To answer your questions - Yes I purchased the book from B&N.  I will try archiving (as you suggest) tonight when I get home.  Thanks for your help. 

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daisypap
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Registered: ‎10-18-2010
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

just tried archiving and it still doesn't download - received the message "Unable to Complete the Operation."  any other suggestions.  Of course, B&N customer service is no help at all.  

Inspired Wordsmith
whiteginger
Posts: 914
Registered: ‎08-30-2010
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

Sorry, but I'm quite confused now.  Here is the link to the title you mention: 

 

Matterhorn  

 

Since this title has no mention of its being only for NOOK (classic), it cannot be PDB. 

 

(If, like me, you shop coupon sales for non-Agency titles--and this is a non-Agency title--you may have picked up this title elsewhere in PDB.)

 

My best guess right now is that you may have at some point downloaded a B&N sample, which would give you the overview.

 

Then you bought a PDB copy (not B&N).  You can certainly sideload the PDB copy.  Open it first in Calibre (a quick google or search of these boards for Calibre will explain Calibre), then sideload it.  Your sideloaded titles will be found in My Documents, not in My B&N Library.

 

Also, in rereading your OP, you say that B&N refunded your money?  Does the book still appear in your B&N Library at the B&N website?  If the title is still in your B&N Library on the web, is it the sample?

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daisypap
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Registered: ‎10-18-2010
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

So after continued frustrations at not being able to download this book and after 4 phone calls with "customer service" - I just went to my local Barnes & Noble store for help.  The minute the sales guy starts trying to download my book - it works immediately.  Of course, I feel like an idiot because I have been trying for 2 days to download it.  He tells me that B&N has been having trouble with their servers for several days and I wasn't the first person who came in with that problem.  I told him that the telephone customer service reps should have just told me that from the beginning so I would not have wasted hours on the phone with them.  His response - Don't ever call the customer service line, just come to the store if you have a problem.  

 

Moral of the story - if you are having problems with your nook - go to the actual store - don't call the 1-800 number.  

Distinguished Wordsmith
Josienjoe
Posts: 1,949
Registered: ‎02-15-2010
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

@ daisypap,

 

Glad you got it sorted out.

 

Happy reading.  :smileyhappy:

Inspired Wordsmith
whiteginger
Posts: 914
Registered: ‎08-30-2010
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

 


daisypap wrote:

So after continued frustrations . . .  - it works immediately. 

 


 

Sorry you had so many problems.  I'm glad they are all worked out now and the book is on your NOOK.

 

I had Matterhorn on my wish list for a while.  It got great reviews.  

 

New User
bmbosse
Posts: 1
Registered: ‎02-20-2011
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

I am currently having the same issue. It seems to be only books I purchase from my computer directly from the B&N site. Any books I purchase directly through my NOOK I am able to download just fine. I'll go to the store tomorrow and see if I can get it all sorted out.

Frequent Contributor
geertm
Posts: 1,193
Registered: ‎02-09-2010
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Re: E-Book just purchased on won't download to Nook - Any suggestions?


bmbosse wrote:

I am currently having the same issue. It seems to be only books I purchase from my computer directly from the B&N site. Any books I purchase directly through my NOOK I am able to download just fine. I'll go to the store tomorrow and see if I can get it all sorted out.


If you buy books using your computer you have to choose "check for new B&N content" on your Nook to sync your Nook with your B&N account.

New User
Chrisa_Hickey
Posts: 2
Registered: ‎08-13-2012
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

My first gen nook will only download in aB&N store, which makes no sense. Ideas? All books bought from B&N.
New User
ajax147
Posts: 1
Registered: ‎08-14-2012
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

Just found a good work-around:

 

A book I had just purchased from B&N on my nook wasn't downloading, so I downloaded to my computer from my account online.  I had to transfer the file to "MyFiles" instead of B&N downloads, but it works!

Frequent Contributor
RichardPapen
Posts: 29
Registered: ‎12-04-2009
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

I purchased a book last night on my Nook Simple Touch and it failed to d/l.  I get a message that says "connecting", but it goes no further.  Finally un-registered and re-registered my device, and now NONE of my books will download.  I went to my local store and they told me that something is wrong with the server and this is happening on everyone's devices.  Is this the case?

 

She said it may take at least 24 hours to resolve and, in the interim, I'll have to sideload any books I want to read.  I'm slowly starting to wish I had gone with Amazon Kindle.  This is the second Nook I've owned that's turned out to be a disappointment.

Distinguished Bibliophile
MacMcK1957
Posts: 2,192
Registered: ‎07-25-2011
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Re: E-Book just purchased on won't download to Nook - Any suggestions?

Servers seem to be down right now. They'll work for downloading to an app like nook for PC or nook for iPad but not to an actual nook. BN says they're working on it.
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