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New User
alaskajoe
Posts: 3
Registered: ‎07-04-2011
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Frozen Nook Problem

I've got a frozen Nook problem, and I am seeking some guidance...maybe someone can assist.

 

My Nook Classic (not the newest version, but the ones that were available holiday 2010) has frozen on me.  The screen is non-responsive, and the touchpad area will not power in any way.

 

With the battery in it, plugged into the wall, the orange light does did come on.  With the battery removed, plugged into the wall, it did not.  I left it plugged in to the wall with the battery in it for 24 hours, and nothing changed.  I then left it plugged into the wall with the battery removed, and nothing changed.

 

My wife also has a Nook, functioning properly.  I swapped the batteries, and my battery works just fine in hers, but hers does not fix mine.  I also fully charged both my battery and her battery in her device, so I can confirm that the batteries are both fully charged when inserted into my Nook.

 

I have done all the tricks that most people say work for them: holding down the power buttons, etc.  Nothing seems to be doing the trick.  I am also aware of the flaw that the Nook won't charge until it's booted, and won't boot without a charged battery (thus, why I used my wife's device to be sure both batteries were working.

 

Now, when I plug my Nook into the wall with battery inserted, the orange light does not come on.  When I plug it into the wall with the battery removed, the orange light does come on.

 

Is there anything I haven't tried?

 

Also, is there any hope that B&N will service my device?  I bought it brand new in the B&N store in December of 2010, so it is only 7 months old, if that.  I bought both my device and my wife's at the same time as Christmas gifts for us, and don't think I have my receipt.  Am I out of luck?  I am pretty frustrated about this whole thing.  :smileysad:

 

Help!

Bibliophile
bklvr896
Posts: 4,818
Registered: ‎12-31-2009
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Re: Frozen Nook Problem


alaskajoe wrote:

 

Also, is there any hope that B&N will service my device?  I bought it brand new in the B&N store in December of 2010, so it is only 7 months old, if that.  I bought both my device and my wife's at the same time as Christmas gifts for us, and don't think I have my receipt.  Am I out of luck?  I am pretty frustrated about this whole thing.  :smileysad:

 

Help!



Do you have a store near you?  If so, I would take it back to the store and see if they can help with the problem.  

 

B&N doesn't service the devices, they replace them when they have a problem.

New User
alaskajoe
Posts: 3
Registered: ‎07-04-2011
0 Kudos

Re: Frozen Nook Problem

Heading there right now...just hoping they will do something without my receipt. I bought it on 12/1/10 and used my B&N membership card, but I don't know if that data gets stored.
New User
alaskajoe
Posts: 3
Registered: ‎07-04-2011
0 Kudos

Re: Frozen Nook Problem

Well, I'll be a monkey's uncle. They didn't even blink. Looked up my serial number and replaced it with a bramd new one on the spot! It went exactly opposite to how I thought it would. Kudos to Jack the sales associate at the Anchorage, Alaska store! Still no idea what might have happened, but it's replaced now!
Contributor
LoveToReadNYC
Posts: 17
Registered: ‎07-23-2009
0 Kudos

Re: Frozen Nook Problem

Glad things worked out.  Just had the same thing happen this weekend and they replaced mine as well but you got luckier:-)  I have to send mine back and they will send me a 'new' one in the mail.  Still good deal:-)

LovetoReadNYC
Correspondent
sharno22
Posts: 126
Registered: ‎12-27-2009
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Re: Frozen Nook Problem

I'm happy they were able to exchange your Nook right away for you!!

New User
GinnyF
Posts: 2
Registered: ‎07-06-2011
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Re: Frozen Nook Problem

I was hoping you were going to say they 'unfroze' it vs. having to get it replaced because mine froze up just last night.  Unfortunately I travel for work and now can't get to a B&N store to have them look at it until this weekend. 

 

Does anyone have any suggestions?  I tried the 'hold the button in' suggestion and that doesn't work for me either.  In fact, I did a lot of what the gentleman did earlier, except I don't have another Nook to try.  My battery was almost fully charged before I shut it off the last time. 

 

Arggh.

Inspired Wordsmith
gstone
Posts: 1,317
Registered: ‎09-05-2010
0 Kudos

Re: Frozen Nook Problem


GinnyF wrote:

I was hoping you were going to say they 'unfroze' it vs. having to get it replaced because mine froze up just last night.  Unfortunately I travel for work and now can't get to a B&N store to have them look at it until this weekend. 

 

Does anyone have any suggestions?  I tried the 'hold the button in' suggestion and that doesn't work for me either.  In fact, I did a lot of what the gentleman did earlier, except I don't have another Nook to try.  My battery was almost fully charged before I shut it off the last time. 

 

Arggh.


I assume you have left the device plugged in to charge for a few hours to make sure the battery isn't dead.

 

If so, try this;

  1. Unplug the nook from any power source.
  2. Take the battery out and leave it out.
  3. After you have removed the battery hold the power button down for about 20 seconds then walk away and leave the nook like that for a few hours.

Replace the battery and see if it will start up.

Contributor
LoveToReadNYC
Posts: 17
Registered: ‎07-23-2009
0 Kudos

Re: Frozen Nook Problem

What gstone wrote is exactly what B&N told me to do.  Once that is done and your Nook is still frozen they will try and help you out but not before you have tried the battery removal etc...

Good luck

LovetoReadNYC
New User
DisgustedRS
Posts: 3
Registered: ‎11-03-2011
0 Kudos

Re: Frozen Nook Problem

I've had a similar problem with the Nook freezing up and not able to restore power, regardless of the 50 million things Customer Service asks you to try.  Nothing but JUNK...DO NOT BUY....This thing will freeze up on you and you will waste your money.  Customer service basically tells you to buy a new one.  Yeah, with lack of confidence in the 1st one, that's exactly what I should do...Waste money on another one!

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