Frustrated But Hopeful

[Chels_Ann]

I just had my first real problem with my Nook.  It is hard not to be frustrated but they handled everything great. 

I plugged my nook into a computer and it didn’t get recognized.  So I had to unplug without ejecting.  Witch ended up freezing the Nook.  Did the battery thing and plugged in and all that jazz nothing worked.  Called the Nook Support and they were unable to solve the problem. 

They said that they would have to replace the Nook as mine was somehow dysfunctional.  SO SAD as I love my  Nook and was almost done with my book.  However they send out the new one immediately and I should have it by Thursday and it is Monday!  Customer service was great and had good service.

I wouldn’t change my Nook for any other product.  Just saddened.  Anyone else deal with the Rapid Replacement program or come across this type of situation?

[ABthree]

Chels_Ann wrote:

 Anyone else deal with the Rapid Replacement program or come across this type of situation?

Yes, I had a catastrophic failure last month on a Friday night, and they had my replacement Nook to me on the following Tuesday -- they were great.

I've had one more major freeze since then, and Digital Support walked me through it and got me up and running again.  No big freezes since.

Hang in there.  You've already started to experience how great the reading experience is, and the more you do it, the better you'll like it. 

Make sure you save copies of any books you sideload into My Documents on your computer, since if you have to reboot to factory specs, you'll lose them from your Nook. 

Get familiar with the manual, check out these Boards for issues -- lots of people have probably experienced any problem you run into, and are willing to help.

And if you find a solution to a problem, post it here so WE can learn from YOU!

Have fun with your replacement Nook.

[Chels_Ann]

Wow called in Monday morning and already got my Nook today (Wednesday).  Glad I only had to be without it for two nights as I missed it.  I had to watch TV. 

Sending my old one back with the prepaid label.  B&N customer service was great and I have not complaints.  I just need to track the package back! 

[froggurl08]

I have had mine since the beginning of the year but lately I have been busy with my college courses and I have not had time to use it. I went to put a book on it today for one of my classes and it was acting funny. My screen finally just froze so I called customer service and they tried all of the reboot techniques and none of them worked so they are sending me a new one as well. The rep I talked to was extremely nice and I was only on the phone for about 15 mins max. Excellent customer service! Im sure my brother who bought it for me for Christmas will be pleased at this as well.

[FrogAlum]

@froggurl

Do you know for sure your battery had a charge?  The battery can die and what you view on the screen will not change.

[seawtchr]

Oh, I had AWESOME CS today.  I found a crack on my forward button and called; replacement was painless.  I'll receive my new nook within the next two days and all I have to do is mail the old one back, shipping free!  I was just so pleased because I love my Nook and take it everywhere with me.  Michael even told me that some B&N have Nook classes.  I'm going to have to check that out because a nook neighbor on the commuter train was really making full use of his.  My niece is a Kindle user and is thinking about converting to the real world of Nook.

Thanks Michael, you made my experience one to talk about! 

[Glitchster]

I noticed that the Nook was a little touchy about the way the internal memory and add-on micro SD card are "ejected" (unmounted by WIN7 OS) before disconnecting the USB. The "internal memory" must be ejected first and then eject the external microSD card or the nook software hangs. This has been my experience as a new user.

I use a HP Pavilion dv9208nr laptop with Windows 7 64-bit OS. I don't know if the results of this operation varies with the type of hardware and operating system.

[Nallia Distinguished Bibliophile]

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Glitchster wrote:

I noticed that the Nook was a little touchy about the way the internal memory and add-on micro SD card are "ejected" (unmounted by WIN7 OS) before disconnecting the USB. The "internal memory" must be ejected first and then eject the external microSD card or the nook software hangs. This has been my experience as a new user.

I use a HP Pavilion dv9208nr laptop with Windows 7 64-bit OS. I don't know if the results of this operation varies with the type of hardware and operating system.

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I am running Windows 7 Ultimate (64-bit) on my Compaq Presario laptop, and it makes no difference which order I eject the NOOK and SD card.  This is my second NOOK (replaced because of a cracked button) and  have never had either freeze or hang.  I right click on them from the Windows Explorer left pane and select "Eject" from there (I don't have an "unmount" option either), because using the "Safely remove hardware" icon on the task bar doesn't work.

[Bamrz]

This is something I've never understood. I'm running Win XP Pro, and always use the taskbar icon to eject my nook - works fine. And I've never seen anyone say that their icons are combined like mine are on the task bar. It shows them as (Drive H:, I: ) together, so I can just click and eject both at once.

Sue

[Nallia Distinguished Bibliophile]

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Bamrz wrote:

This is something I've never understood. I'm running Win XP Pro, and always use the taskbar icon to eject my nook - works fine. And I've never seen anyone say that their icons are combined like mine are on the task bar. It shows them as (Drive H:, I: ) together, so I can just click and eject both at once.

Sue

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Using the taskbar works on my husband's XP laptop as well.  In fact, ejecting things from the Wondows Explorer doesn't work.

[FrogAlum]

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Bamrz wrote:

This is something I've never understood. I'm running Win XP Pro, and always use the taskbar icon to eject my nook - works fine. And I've never seen anyone say that their icons are combined like mine are on the task bar. It shows them as (Drive H:, I: ) together, so I can just click and eject both at once.

Sue

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I think this is strictly a Vista and Win 7 issue, the nook will eject correctly from the taskbar on XP.  I sure wish they would fix this problem...  My Sony Touch ejects correctly from the taskbar, so I'm assuming it's a nook problem and not a Windows one.