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Posts: 8
Registered: ‎12-21-2010

How to Solve: Unable to Complete the Operation

I just want to share how I resolved the issue:


I recently got this error message "Unable to Complete the operation" 


what I did is, I immediately checked my credit card information online ( > account settings > payment settings > manage credit cards), I notice that the expiration date is not valid, so what I did is I updated my credit card information, then I tried to re-download the book, but the error message is still there, so what I did is I unregister the device and re-register it again, and then I tried to download the book, it push through! :smileyvery-happy:


so the bottom line is if your having this error message what you need to do is, update your credit card information, unregister your device, re-register it again


How to unregister?


Settings > Device > Unregister

Inspired Wordsmith
Posts: 1,317
Registered: ‎09-05-2010
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Re: How to Solve: Unable to Complete the Operation

There are a apparently a few things that can cause this error message. Not all of them are related to account information.


When it happened to me, a book I was downloading was interrupted. Until I finished downloading that book I would get that message on any other book I tried to download.

New User
Posts: 2
Registered: ‎12-25-2009
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Re: How to Solve: Unable to Complete the Operation

Thank you.  It worked perflectly

New User
Posts: 1
Registered: ‎05-30-2012
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Re: How to Solve: Unable to Complete the Operation

Is there a way to tell which book did not fully download?


Distinguished Bibliophile
Posts: 6,808
Registered: ‎01-05-2010
0 Kudos

Re: How to Solve: Unable to Complete the Operation

I would imagine you'd be unable to open it.  It'd also be in the last batch of books you downloaded before having the issue, so I'd imagine it's on the first or second pages of the device.

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