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We will continue to provide you with books that make you turn pages well past midnight, discover new worlds, and reunite with old friends. And we hope that you’ll continue to tell us how you’re doing, what you’re reading, and what books mean to you.

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New User
tovella
Posts: 4
Registered: ‎02-16-2010
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MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

i've had my nook since christmas and have never had a problem. until now. i went to turn my nook on today and it immediately went into the "downloading upgrade" screen, so i figured it was just some additional upgrades to the 1.2.0 software. WRONG. when it finished doing it's thing, it had reset itself to factory defaults, meaning all my books and downloads are gone, and it's making me go through the whole registering process again (the initial screen you get when you first take your nook out of the box). little miffed here. granted i know that all my purchases are under my account, there is still no reason for the nook to have reset itself. it was completely charged, and i never initiated a "hard reset".

 

can someone suggest why this happened, and has this happened to anyone else? i now have to completely redo my registration and go through the software upgrading process again. unless someone has a suggestion as to how about fixing this, i am essentially starting from scratch. i shake my fist at you, nook!

 

any helpers out there?

New User
tovella
Posts: 4
Registered: ‎02-16-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

....and does this now mean i have to de-register my nook online? will i lose all my purchase history? the questions keep on coming.

Inspired Wordsmith
icebike
Posts: 4,434
Registered: ‎11-30-2009
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

 


tovella wrote:

....and does this now mean i have to de-register my nook online? will i lose all my purchase history? the questions keep on coming.


 

 

Of course not.  You don't even need to own a nook to use ebooks.  Just go to Your Account, and de-register the nook.

 

 

 

 

New User
tovella
Posts: 4
Registered: ‎02-16-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

i realize that i won't lose my books. my issue is why it happened in the first place. i'm on hold, waiting for the digital support department, as i type this. i'll see what they say.

New User
jauzzi
Posts: 1
Registered: ‎03-14-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

The exact same thing happened just happened to my nook. Please let us know what the tech support tells you.

 

Inspired Wordsmith
icebike
Posts: 4,434
Registered: ‎11-30-2009
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

[ Edited ]

 

tovella wrote:

i realize that i won't lose my books. my issue is why it happened in the first place. i'm on hold, waiting for the digital support department, as i type this. i'll see what they say.

 

 

Who knows.  It is almost impossible to determine why a computerized device goes bad unless you are actively debugging it while it happens.

 

It is a FEATURE of the nook that it keeps a shadow copy of the original operating system hidden away as a recovery tool in case the running copy gets so hozed that it can't do anything.  Its like carrying a spare car in the trunk of your car. Pretty ingenious.  

 

This post will tell you how to roll back to the shadow copy of the OS if you ever need to.  The nook will download and install a fresh copy of the most current version after you do that.

 

You will probably never know WHY, but at least you now know HOW.

Reader
Shannonsamples
Posts: 1
Registered: ‎07-05-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

This has happened to me three times and its seriously sucky.  I called and some tech guy told me to take the battery out and hold the power key for 4 seconds then charge my battery for four hours.  Ok will do then if it happens again he said I need to get it replaced because the software is corrupted.

 

All I can say is I'm a master at all the settings now.

Scribe
lkmiller
Posts: 702
Registered: ‎10-31-2009
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

This is a long shot....but, by any chance, when you're on the home screen, do you ever press the n button and the power button at the same time?  This is the physical way to reset the Nook to reset to factory defaults.  Could there be a chance you're accidentally doing this?

Distinguished Wordsmith
Josienjoe
Posts: 1,949
Registered: ‎02-15-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

From the nook user guide, page 22-23 -

 

A hard reset is a more aggressive way of turning off your NOOK. It is not resetting your NOOK to factory settings, which is explained in “Resetting to Factory Settings” on page 173.

 

To perform a hard reset:

 

1  Get a clock or watch that shows seconds. 

2  Press and hold the power button of your NOOK for 20 seconds, then release the power button. 

3  Press and release the power button to turn on your NOOK.

 

If you remove the battery and leave it out for 10 seconds, put it back in, and then turn on your

NOOK, your NOOK also performs a hard reset.

New User
jbuford1971
Posts: 1
Registered: ‎09-10-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

For the second time this week, my nook will not power on and the battery is fully charged.  The first time, I removed the battery and when it powered up it defaulted to factory settings.  This morning, it would not power on, then I could see the display flicker but never saw the screen.  It then powered on and automatically reset to default settings.  Now I am having a hard time downloading the 1.4 update version through my pc.  Any tips?

Inspired Wordsmith
donc13
Posts: 1,064
Registered: ‎04-22-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

Are you sure it went to factory defaults?   What version is it showing?   The update it was downloading was probably the 1.4 update.

---------
Don
Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

@jbuford1971,

Please follow these steps exactly...

Use the following procedure to restore functionality to an unresponsive NOOK.

 

Initial conditions:  Ensure NOOK is properly ejected or unplugged from any AC outlet or USB power source prior to performing this procedure. You will need a clear space with good lighting as there are small parts which may become lost in the battery removal portion of this procedure. 

 

Equipment: (1) Jewelers screwdriver (Phillips-head size 0 or 00), (1) USB cord w/charger.

 

1)      Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device.

 

2)      Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.

 

Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.

 

3)      Remove the battery from the NOOK for 15-30 minutes.

 

4)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

 

5)      After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

 

6)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

 

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”

New User
T3TH
Posts: 2
Registered: ‎10-31-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

This has happened to me tonight for the 7th time. Seriously, I am ready to toss this thing out. What a pain in the neck!! I took it the store when it happened the first time and the guy at the nook counter just looked at me and shrugged... okay to give him a break, he was busy staring at some girl over my shoulder. We bought it when it was still expensive. I am completely unhappy!

Inspired Wordsmith
icebike
Posts: 4,434
Registered: ‎11-30-2009
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

Call Customer Support. They will replace it under warranty.
New User
T3TH
Posts: 2
Registered: ‎10-31-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

how long is the warranty? my husband bought in December last year, but we actually didn't get it until February 2010....

Doug_Pardee
Posts: 5,521
Kudos: 4,013
Registered: ‎03-09-2010
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

The standard warrranty is one year. No NOOK is over a year old yet.

 

New User
Hazardous_Pink
Posts: 1
Registered: ‎08-05-2011
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

This just happened to me last night after my Nook running of battery and being dead for two days. But, to add on to everything you said, I can't even redownload anything because Im getting an error now. 

New User
barb1234
Posts: 1
Registered: ‎02-26-2012
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Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

i know how you feel my older version nook has gone to factory reset about seven times and it just now happened again

Contributor
j030977
Posts: 5
Registered: ‎03-22-2011
0 Kudos

Re: MY NOOK HAS RESET ITSELF TO THE FACTORY DEFAULTS...?!

I also know how everyone else feels. I purchased my 1st Ed/3G Nook in August 2010. I've probably read a total of 10 books on it.  I've never rooted it/dropped it/got it wet or anything. In fact, I've never taken it out of the $60 case that I purchased when I bought it.  The past year it went from constantly locking up, to turning itself off to now restoring back to factory any time that I glance at it. (Which is about 4 times a day if not more.)

 

I have probably used my Nook 50% less than most people, yet it's turned to complete garbage very quickly.   There's nothing that can be done unfortunately but buy a new one.  Add that to the 4 $25 gift cards that I lost through the online system in 2011, and I'm just about done with BN. 

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