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BrandyAnn81
Posts: 8
Registered: ‎01-30-2011
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More Issues

Okay I went and bought a ebook thru B&N online and now I go to check for new B&N content and it is telling me NETWORK UNAVAILABLE Please make sure you have network connectivity.  I checked and my connectivity is at 98% and currently connected to my home.  Any suggestions?

Distinguished Bibliophile
ABthree
Posts: 4,123
Registered: ‎01-27-2010
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Re: More Issues

[ Edited ]

@BrandyAnn81

 

Welcome!  :smileyhappy:

 

It may be that the network was just very busy when you tried, so first, try again.  Make sure that Airplane Mode is off.

 

If that doesn't work, there are a couple of things you can try.  First, power your Nook all the way down to "white screen".  Wait a few minutes, then turn it on again.  Make sure Airplane Mode is off.  Go to your B&N Library, and check for new content.

 

If that doesn't work and you have a 3G/WiFi Nook, go to the WiFi button, turn WiFi off, but do NOT put the Nook in Airplane Mode.  This will force your Nook to rely on 3G, and bypass any WiFi connection problems you may be having.

 

If none of this works, time to call Customer Service.  Choose Option 2 for Digital Support, and describe your problem to them.

 

Good luck.

+LORD, preserve the good in their goodness, and+
+in your kindness, make the wicked become good.+
-- St. Basil the Great+
Reader 4
psychoreader
Posts: 3
Registered: ‎02-01-2011
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Re: More Issues

I've had this happen to me a few times. Each time it was always a free Google book that I ordered.

 

The way I solved it was just to take my Nook to my local B&N - everything loaded up nicely in seconds.

 

Try that and see if it works.

Inspired Wordsmith
whiteginger
Posts: 912
Registered: ‎08-30-2010
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Re: More Issues

I've only had this happen once -- I'm a 3G user who stays in airplane mode most of the time and always has WiFi off.  I was "Shopping" and trying to get to my Wish List.  My problem was solved quickly by returning to airplane mode for just a minute, then turning off airplane mode from "Settings" and then returning to "Shop." 

 

In truth, though,  I'm pretty sure my little procedure was not the reason for my success; B&N's network was probably just overloaded the first time. :smileyhappy:

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