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New User
Posts: 1
Registered: ‎07-26-2010
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Re: My Nook Went Back

I love my NOOK and I actually think I have even "sold" a few of them.  I praise it whenever someone sees me with mine and asks how I like it.  I've had my nook since May and have had no issues, until........... it just seems lately it keeps freezing up on me.  Instead of going to "sleep"  it just....stops!  Then I'll have to shut down and then wait for it to start back up.   Does anyone have any suggestions? 


-frustrated NOOK lover

Posts: 2,466
Registered: ‎03-01-2010
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Re: My Nook Went Back


Thank you for posting.  We're striving to improve the reading experience and your input is valuable. 

A couple of things you can do here. 


Thank you for posting.  We're striving to improve the reading experience and your input is valuable. 

1. Unplug or eject the device from the USB or outlet


2. While unplugged, hold down the power button for 15 seconds to make sure the device is off.


3. Plug the device into the wall (with the battery still in it).  The yellow LED should illuminate within 30-60 seconds.


4. If the yellow LED illuminates, leave the device plugged in and allow it to charge.  After 30 minutes or so, it should boot up and begin charging.


5. If the yellow LED does not illuminate after step 3, go ahead and remove the plug, and then remove the battery. If you have a spare battery or another NOOK, insert the known good battery in the faulted NOOK and power on the device.  The device should boot up.  At this point you can re-insert the old battery and charge.


6. If it doesn't boot up, leave the battery removed from the device for at least 10-15 minutes.  This step basically allows the battery to “reset” then go ahead and re-insert the battery.


8. Plug the device into the wall.  The yellow LED should illuminate within 30-60 seconds.  If so, leave it plugged in and allow it to boot and charge.


9. If the yellow LED does not come on in 30-60 seconds and none of the above steps have resolved the issue, please contact our Customer Service Team at 1-800-THE-BOOK (1-800-843-2665) and choose option 2 for Digital Support.  Please let us know if you issue was resolved.


Please also make sure that you have the v1.4 update.


To verify you have the latest update, go to Settings from the Home menu and check to see that your Software version is 1.4.0.


Here is the download page for sideloading the update:



Note:  Do not remove the battery then plug the NOOK into your computer and re-insert the battery. 

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