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New User
Posts: 1
Registered: ‎08-09-2010
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My Nook is Completely FROZEN

[ Edited ]

Someone please HELP!!! My nook is completely frozen on the wallpaper screen.


I have held down the power button for 20 seconds and nothing happens.


I took the battery out and nothing happens, there is no change in the screens appearance.


I read on some other forums that plugging the nook in before taking the battery out would help too but that did nothing.


I cant figure out what to do, none of the troubleshooting solutions seem to be working for my nook! No matter what I do neither of the screens change. Right now it is stuck on a picture of some pretty trees but I would rather see the pages of my book!


Any new solutions are welcome!!!


Please and Thank you!!!!


Frequent Contributor
Posts: 93
Registered: ‎06-07-2010
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Re: My Nook is Completely FROZEN

If the battery is very low, you might get some improvement if you leave it plugged in overnight. I'd suggest directly into the wall insted of into a computer. See if that works first.


Simply pulling the battery probably won't make a change even in a properly functioning Nook. The only time the screen draws power is when it's re-drawing. Otherwise, it's just waiting for the next electrical charge to tell it which eentsy-beentsy balls to flip.

Posts: 2,466
Registered: ‎03-01-2010
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Re: My Nook is Completely FROZEN


Thank you for posting.  We're striving to improve the reading experience and your input is valuable. 

Try the following steps in the exact order below...

Backplate removal

Remove battery

Power button for 45-60 seconds

Remove battery for 10-15 minutes

Re-insert battery

Re-install battery

Fully charge NOOK

(make sure amber light shows up)


Please let us know if this fixed the issue for you...

New User
Posts: 1
Registered: ‎08-11-2010
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Re: My Nook is Completely FROZEN

My Nook is also frozen on My B&N Library page.  I was downloading books and after the download it froze on the Library Page.  I tried the steps provided in the above suject line with no luck.  How do I get the Nook unfrozen or replaced.  It is new.


Posts: 2,466
Registered: ‎03-01-2010
0 Kudos

Re: My Nook is Completely FROZEN

Thank you for posting.  We're striving to improve the reading experience and your input is valuable. 

Use the following procedure to restore functionality to an unresponsive NOOK.


Initial conditions:  Ensure NOOK is properly ejected or unplugged from any AC outlet or USB power source prior to performing this procedure. You will need a clear space with good lighting as there are small parts which may become lost in the battery removal portion of this procedure. 


Equipment: (1) Jewelers screwdriver (Phillips-head size 0 or 00), (1) USB cord w/charger.


1)      Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device.


2)      Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.


Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.


3)      Remove the battery from the NOOK for 15-30 minutes.


4)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.


5)      After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.


6)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.


Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”

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