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Reader
cshogran
Posts: 2
Registered: ‎07-27-2010
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My Nook is FROZEN!!!!!

Hi my nook is frozen and I can't get it to turn on or off.  PLEASE HELP ME!!!  I have taken my battery out and it isn't rebbooting.  

 

Thanks Courtney

Inspired Contributor
Martlet
Posts: 192
Registered: ‎12-17-2009
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Re: My Nook is FROZEN!!!!!

Try taking the battery out, plugging it in, then re-installing the battery.

Wordsmith
Michael-V
Posts: 2,466
Registered: ‎03-01-2010
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Re: My Nook is FROZEN!!!!!

@cshogran,

Use the following procedure to restore functionality to an unresponsive NOOK.

 

Initial conditions:  Ensure NOOK is properly ejected or unplugged from any AC outlet or USB power source prior to performing this procedure. You will need a clear space with good lighting as there are small parts which may become lost in the battery removal portion of this procedure. 

 

Equipment: (1) Jewelers screwdriver (Phillips-head size 0 or 00), (1) USB cord w/charger.

 

1)      Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device.

 

2)      Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.

 

Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.

 

3)      Remove the battery from the NOOK for 15-30 minutes.

 

4)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

 

5)      After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

 

6)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

 

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”

New User
twigirl99
Posts: 1
Registered: ‎01-17-2011
0 Kudos

Re: My Nook is FROZEN!!!!!

I can't find out how to take out the batteries can someone help me?!

Wordsmith
shilohMD
Posts: 371
Registered: ‎12-09-2010
0 Kudos

Re: My Nook is FROZEN!!!!!

 


twigirl99 wrote:

I can't find out how to take out the batteries can someone help me?!


see the User Guide, page 32-33

 

"A bookstore is one of the only pieces of evidence we have that people are still thinking" [Jerry Seinfeld]
AlanNJ
Posts: 3,722
Topics: 64
Kudos: 1,518
Solutions: 0
Registered: ‎03-09-2010
0 Kudos

Re: My Nook is FROZEN!!!!!

If someone uses the online manual included with the Nook to see how to remove the battery where will they get directions on how to put the battery back?  :smileywink:

►Without order there is chaos◄
Distinguished Bibliophile
deemure
Posts: 3,933
Registered: ‎12-28-2009
0 Kudos

Re: My Nook is FROZEN!!!!!

 


AlanNJ wrote:

If someone uses the online manual included with the Nook to see how to remove the battery where will they get directions on how to put the battery back?  :smileywink:


 

If it's frozen they can't access that manual anyway.

 

Go online under support for the nook and download the manual.

"I still believe in spite of everything that people are good at heart." Anne Frank.
New User
mick1225
Posts: 1
Registered: ‎07-19-2011
0 Kudos

Re: My Nook is FROZEN!!!!!

I have tried every suggestion concerning NOOK being frozen...My NOOK will power on and it will starting loading continuously over and over again.The battery is at full power, having been charged for six hours..NEED HELP>>>>>>


Michael-V wrote:

@cshogran,

Use the following procedure to restore functionality to an unresponsive NOOK.

 

Initial conditions:  Ensure NOOK is properly ejected or unplugged from any AC outlet or USB power source prior to performing this procedure. You will need a clear space with good lighting as there are small parts which may become lost in the battery removal portion of this procedure. 

 

Equipment: (1) Jewelers screwdriver (Phillips-head size 0 or 00), (1) USB cord w/charger.

 

1)      Remove NOOK back plate to expose battery.  To do this, find the tab on the bottom of your NOOK, near the Micro-USB slot. Gently pull away the back-plate from your NOOK until the back plate is fully removed.  A click will be heard indicating the back plate has been properly separated from the device.

 

2)      Upon proper removal of back plate, the battery will be exposed. The following step will have you remove the screw which holds the battery in place. Using the specified screwdriver, loosen the battery securing screw which holds the battery in place (Counter-clockwise to loosen). Continue loosening until screw can be completely removed.

 

Caution: The battery securing screw is very small and can be easily lost, proper lighting and a flat clean surface is recommended.

 

3)      Remove the battery from the NOOK for 15-30 minutes.

 

4)      Once the battery is removed, hold the power button down for 45-60 seconds.  This ensures the NOOK will receive a final shutdown command and discharges all residual power.

 

5)      After 15-30 minutes has elapsed re-insert battery into NOOK and re-install battery securing screw.

 

6)      At this point you should fully charge your NOOK using your NOOK USB and charger with any standard AC wall outlet.  Charging can take up to 4 hours so be patient. At some point in the charging process the charging LED should illuminate and your E-Ink display may cycle on and off.

 

Upon successful completion of this procedure your NOOK should be returned to a normal working status. If a “?” is displayed in the battery icon, it is recommended you insert a different NOOK battery momentarily then re-insert the original battery to clear the “?.”


 

Inspired Bibliophile
LarryOnLI
Posts: 1,998
Registered: ‎01-04-2010
0 Kudos

Re: My Nook is FROZEN!!!!!

@mick1225,

 

First I want to make sure that I understand your problem correctly.

 

You are saying that when you turn your NOOK on it begins to load a software update, the update fails to complete and the NOOK restarts itself, and that this is happening in a continuous cycle.

 

If this is the case it appears you have a corrupt software update file on your NOOK, as long as the file is there you will continue to go through this cycle.

 

The simplest way to resolve this issue is to do a factory failback of your NOOK. I will include a link to the procedure below, but the thing you should be aware of is that when you do this you will lose all the content on your NOOK, all shelves you may have set up, and any WiFi configuration you have done.

 

You can find the procedure for the factory failback here: http://bookclubs.barnesandnoble.com/t5/NOOK-Technical-Support/New-NOOK-WiFi-keyboard-not-displayed-o...

New User
Steffany121
Posts: 2
Registered: ‎10-15-2012
0 Kudos

Re: My Nook is FROZEN!!!!!

My nook simple touch is frozen too! Does anyone know what to do about it? It's seriously frustrating. I love my nook but I've only had it for a year and half. It shouldn't be broken. I take good care of it so they need to doze this issue for all of us!
Wordsmith
tmr4
Posts: 268
Registered: ‎05-08-2010
0 Kudos

Re: My Nook is FROZEN!!!!!

There are many threads on the NST board regarding frozen sceens. A common cause is needing to clean fuzz from around the edge of the screen which can intefere with the infrared sensors. Take a careful look, it doesn't take much to cause a problem.
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