Need to Unregister my Nook

[sheila_c]

I've upgraded to Nook Color and sold my Nook to a friend. I need to unregister, however I can't. The instructions say:

Deregister your NOOK by tapping on the Settings icon in the color screen area of the device. Tap the "Device" menu option, then "Unregister your NOOK". If your NOOK is not available and you need to disable account access, please change your password by clicking here.

However:

1. the unregister option does not appear.
2. When I try to re-register it for my friend it says it's already registered. The Nook still appears in my account, but not hers.
3. I have restored it to factory settings with no change in 1 and 2 above.

I'm in an endless circle of doom. Any suggestions?

[sheila_c]

Never mind. I found the answer. If anyone else stumbles across this thread with the same problem, you need to register your nook as you.

Once that is done, when you go back to device you will now see the option to unregister it.

[cuddlestg]

how do you unregister your nook first generation bought my wife one from a pawn shop and trying to figure out how to unregister it

[Wulfraed]

Typically, that should have been done by the original owner before pawning it.

I've never had to unregister mine so I don't know what it asks for -- I'd hope it wouldn't unregister without some confirmation (registered email at minimum, email and B&N account password more likely). Otherwise any one stealing a registered Nook could unregister and reregister it.

The Unregister command is under Settings/Device. (And the user guide is explicit that one needs to Unregister BEFORE using RESET to FACTORY).

[DeanGibson Distinguished Bibliophile]

Erasing and deregistering a Nook requires only a WiFi connection, and pressing confirmation buttons.  No password (or eMail confirmation) is required.

[LarryOnLI]

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DeanGibson wrote:

Erasing and deregistering a Nook requires only a WiFi connection, and pressing confirmation buttons.  No password (or eMail confirmation) is required.

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Actually the problem occurs when A NOOK is reset/erased without being un-registered.

Because the NOOK has been reset, it no longer has the account information to connect to the B&N servers and un-register itself from them.

[DeanGibson Distinguished Bibliophile]

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LarryOnLI wrote:

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DeanGibson wrote:

Erasing and deregistering a Nook requires only a WiFi connection, and pressing confirmation buttons.  No password (or eMail confirmation) is required.

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Actually the problem occurs when A NOOK is reset/erased without being un-registered.

Because the NOOK has been reset, it no longer has the account information to connect to the B&N servers and un-register itself from them.

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That's correct, but that wasn't the question being asked/answered.

You are correct to emphasize that a factory reset should not be performed on a registered device.   However, the Nook 1st Edition (at least v1.7.0) WILL NOT LET YOU do a factory reset on a registered device.

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Wulfraed wrote:

Typically, that should have been done by the original owner before pawning it.

I've never had to unregister mine so I don't know what it asks for -- I'd hope it wouldn't unregister without some confirmation (registered email at minimum, email and B&N account password more likely). Otherwise any one stealing a registered Nook could unregister and reregister it.

The Unregister command is under Settings/Device. (And the user guide is explicit that one needs to Unregister BEFORE using RESET to FACTORY).

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Yep, that's exactly what a knowledgeable thief can do.  Fortunately, some thieves are no better at reading the manual than some owners.

[LarryOnLI]

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DeanGibson wrote:

That's correct, but that wasn't the question being asked/answered.

You are correct to emphasize that a factory reset should not be performed on a registered device.   However, the Nook 1st Edition (at least v1.7.0) WILL NOT LET YOU do a factory reset on a registered device.

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I was not aware that was changed in the 1.6/1.7 update.

In prior versions you were able to do a factory reset while the device was registered and this led to problems with people buying pre-owned devices (stolen or not)  and not being able to register them.

[DeanGibson Distinguished Bibliophile]

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LarryOnLI wrote:

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DeanGibson wrote:

That's correct, but that wasn't the question being asked/answered.

You are correct to emphasize that a factory reset should not be performed on a registered device.   However, the Nook 1st Edition (at least v1.7.0) WILL NOT LET YOU do a factory reset on a registered device.

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I was not aware that was changed in the 1.6/1.7 update.

In prior versions you were able to do a factory reset while the device was registered and this led to problems with people buying pre-owned devices (stolen or not)  and not being able to register them.

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A factory reset of a registered Nook is still possible (via the "8 failed reboots" technique on the other Nooks), so the problem hasn't completely disappeared.

[Papa_DJ]

I have a situation where my father passed away and I am trying to register his nook in my name. His nook was originally password protected and I did the factory reset to even get into the system. Now that I've done that, I registered on the web site but when I try to register on the nook itself, it tells me that I need to re-register. I don't have any of my fathers other information so I can't begin to un-register his old account. I'm completely at a loss as to what to do at this point. I can't belive that BN didn't think of this contengency when they thought of this process in the beginning. I have a kindle, but I'd like to be able to use this one as well. Any help would be greatly appreciated. Thanks

[LarryOnLI]

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Papa_DJ wrote:

I have a situation where my father passed away and I am trying to register his nook in my name. His nook was originally password protected and I did the factory reset to even get into the system. Now that I've done that, I registered on the web site but when I try to register on the nook itself, it tells me that I need to re-register. I don't have any of my fathers other information so I can't begin to un-register his old account. I'm completely at a loss as to what to do at this point. I can't belive that BN didn't think of this contengency when they thought of this process in the beginning. I have a kindle, but I'd like to be able to use this one as well. Any help would be greatly appreciated. Thanks

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The only way to resolve your issue is with a call to customer service.

Explain the situation to them and they might be able to help you.