03-15-2011 07:40 AM
Have ANY of you folks been able to resolve this problem. After 6 months of blissful, wonderful usage, my NOOK (non-color, non-3G) connects to my WiFi, but says Network unavailable!
I spent 4 hours on the phone with Tech Support, spoke with three different individuals, of whom one was about one-third as technically savvy as myself! Tried, cold boots, Forget/Add, changed my WiFi to an unsecure connection, and then eventually forced my NOOK to do a "factory reset."
Now, I cannot register my NOOK. I get the c6120 error. I cannot believe this is happening to me. . . . It feels almost as if this will end up like a bad affair.
If any of you have a solution, please let me know.
Things break. Just ask cutomer service for a replacement, you will get a wonderful, brand new looking certified pre used device most likely (and I mean brand new looking), and you will be up and running.
If you expect every single electronic device to work every single time then perhaps you are expecting a bit too much. sh*t happens (infortunately). Call B&N, tell them you just want a new one, wait 3-4 days or so and you will be back in business. Easy Breezy
03-15-2011 12:11 PM
@RSC_Nook: Thank you so much for you reply.
I will be *delighted* if they do exchange it. But, I bought this NOOK in Septamber 2010. So, it has been just over six months that I have had it. I did not buy any extended warratnty. Will they still replace it. you think? (I wouldn't mind a new-looking pre-certified unit, if they gave me one. I have no NOOK now, and the withdrawal is exteremely painful.)
Anyhow, I will call up BN Tech Support now and (over the next several hours on the phone) and see if they an help me.
BTW, this URL, so far, has been the most revealing to me: http://j.mp/f6NM9a .
Warm regards, ~ JC.
03-15-2011 01:47 PM
BN Support offered to send me a replacament, for which I am very appreciative. I am hoping that the new unit will not have the same problem. But, logic tells me that it, most likely, will.
You see . . . my NOOK connect's fine with my WiFi, but cannot grab anything from the Internet. It also connects with my neighbor's WiFi and, then it is able to grab content from the Internet. So, the unit I have has a problem only with my WiFi. Is my WiFi broken, then? Not at all. (I have one desk top, two laptops, and one smartphone -- al different brands -- using my WiFi without a hitch.)
This is a relatively rare issue, but if you search the Internet for "Nook error c6120" you will get tons of people who are struggling in the dark. What is the problem then? Most likely of all scenarios is that NOOK's software has a bug that prevents it from interpreting the DNS information from *some* (but not all DNS servers).
Here is a diagnosis from a technician, who -- I believe -- figured this out correctly: http://j.mp/f6NM9a .
I will let you know how my replacement NOOK does.
Thank you for reading this.
03-15-2011 02:54 PM
I am pretty dumb when it comes to wi-fi stuff. Mine seems to work with my laptop, xbox and now nook, so I just say 'thank goodness' and go on my day. so unfortuantely I am the last to ask any tips for that
BUT I do want to say if you do get a repalcement it MAY be a certified pre owned. if so don't freak out - there are TONS of posts on here (especially the general nook board you also posted on) about how the pre-owned look, smell, act etc like a brand new device.
I will go one further. The nook I got for Christmas was brand new. I loved it. based on the comments from those on this place I decided to get my wife a used one though. When it came I couldn't tell one ounce of difference. coworker of mine got a certified pre owned one too. and I got one for a cousin. each of those, looked aweome, worked awesome. SO... if they do send youa certified pre owned I wouldn't worry too much (or at all really...) about it
by the end of the day unfortunately it just sounds like it is not the nook per say but the way the nook and wi fi talk to each other. if worse comes to worse you could always just buy a cheap $20 (or maybe even less) router for just your nook, and even keep your other one for your heavy lifting devices. I know that is not perfect, but eventually $15-$20 may be worth not wasting hours trying to figure this thing out.
03-16-2011 02:44 AM
I was having problems connecting on either Sunday or Monday of this week. The battery charge was about 48%, so I plugged it in, shut it off and rebooted, and then it was fine. At this point, I would take your Nook to the store and tell them to fix it.
03-16-2011 08:14 AM
That is pure bullshit budget. If you're going to sell something you'd better support it with competent technical help - even if it comes from an office in India who read from a script. I hope B&N lose their ass on this one - they will get what they deserve.
This is something so basic. Not having this part correct is completely unacceptable. I would be willing to pay someone $5 to make it right. I think I smell a business opportunity.
03-16-2011 12:08 PM
That worked for me. I was having problems downlaoding to my Nookcolor the latest books in my library. Rebooting and reconnecting to my network worked as you describe.
Only took a few tries to find the power button on the left side of the device. I had never turned it off since getting the NC @ Xmas.
Otherwisw we love our 2 NCs.
03-16-2011 01:03 PM
That is pure bullshit budget. . . . . . . . I think I smell a business opportunity.
snif, snif . . . I think I smell something else . . .
07-01-2011 06:28 PM
I just got the all new nook today, brought it home and it just won't connect to my wifi at all. I also have the nook color which will connect, then it'll drop after awhile. I really don't know what to do, i restarted the nook, turned it on and off, unplugged my wifi and tried it again and still nothing.
07-02-2011 12:58 PM
If you're coming here for help with your issue, please include the type of router you have (brand, b or g or n or mixed b/g, g/n/ b/g/n, 2.4ghz or 5ghz, etc.), what kind of security, and if you use MAC filtering.
If you're just coming to complain/commiserate, that's fine too, but if you want help you'll need to provide specifics.
05-23-2012 07:58 PM
i tried what michael suggested and instead of fixing the problem, it erased all my books on my nook and it still says network connectivity unavailable!!
05-31-2012 10:57 PM
I've had my nook for about 2 years and never had a problem connecting to the network. Heck, I have the 3G version so I should HAVE to connect to my home wi-fi and lately I've been getting the message that I can't connect to the server, even though I can buy books fine on my nook and I have a solid connection according to the wifi signal.
Everytime I want to add a book to my library, I have to forget the wifi connection, reset my nook and then re add my wife connection and then it will STILL say that I can't connect to the network, but my new book will magically be in my library. I'm not sure what it going on anymore.
My first ebook is up for sale for only $0.99!
06-04-2012 07:47 PM
I did this because my nook was having the same problems. Now all of my content is gone from my nook and it still says network unavailable when i check for new b and n content. what should i do?
06-05-2012 12:20 AM
Same issue here. Have tried rebooting the nook (1e) several times. Had it forget my wifi and tried over 3g, no dice. Deregistered and reregistered, and all B&N content gone now. Even downloaded and pushed to the B&N Library folder and couldn't get the new book to show up.
06-05-2012 12:49 AM
I just started having this problem yesterday with my NOOK 1st Edition. WiFi works, but if I try to sync my books, I get a Network Connection error and don't download the books I bought. I spoke with someone at Customer Service and they said it was on their end and should be resolved within a few business days--but now after reading all this, I really begin to doubt that's the case.
Has anyone solved this yet?
06-05-2012 01:13 AM
I too have the sme problem! I just tried to get a book and it never appeared. I did a battery pull and nothing. So then I deregistered and reregistered my nook. Well now my entire library is gone from my nook. I can access it online and on my nook app on my phone. I did some hunting around and someone suggested a factory reset.... well I did that too and still I have no content on my nook.