Nook First Gen can't de-register

[Zippercat]

Bought a used First Gen on eBay, and of course it can't be de-registered.  (The Nook has been reset, but B&N has it's s/n attached to an unknown person).  They won't clear it out, and they won't email the registered owner.  (And NO, it's not hot.)

So now I can't buy any books for it.  But that's ok, I can still fill it up with books from the library.  Adobe Digital Editions activated it without any problems.

I guess if B&N is not willing to be the go-between to help me out, I just won't be able to buy books from them.

[msmoonlite]

Can you email the sender and ask them to deregister the device?

[Melissa19]

Turn the nook off and then hold power button for 20 seconds let go for 5 seconds, repeat this process 6 times and then turn nook on. This should force nook to do a factory reset. You should then be able to register when in a wifi area.

[geertm]

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Melissa19 wrote:
Turn the nook off and then hold power button for 20 seconds let go for 5 seconds, repeat this process 6 times and then turn nook on. This should force nook to do a factory reset. You should then be able to register when in a wifi area.

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This is exactly what probably caused the problem in the first place. If you do not use the deregister option but just do a factory reset, the registration information on B&N's server is not deleted and you will only be able to register the device with the account information it was previously registered with.

[Melissa19]

I actually called BN support in the store for a customer with the same exact situation a few days ago which is why I chose to reply to this post. This customer was given the nook by her friend, and this is how I was told to fix the registration issue. It worked. A N1E can only be reset by first unregistering it, and then doing a factory fallback, not by just unregistering and reregistering it. Sometimes you have to ask for a supervisor to get an issue resolved.

[Renerenato]

Great tip. I was looking for it since long time , thank you.