Moonspyder wrote:
I had the misfortune on the very first call that I made to get a CSR who could have cared less about his job. I did ask for the rapid exchange but was told no I couldn't do it again because I had done it once already in July with my first Nook breakdown. How am I supposed to know differently?? On the subsequent calls, I was consistently told that "it's coming, just be patient, it takes 4-6 weeks for the replacement". On the last call that I made on 1/5/11, I was told that there was an error on their end and that the Nook would be shipped in 24-48 hours and I would receive an e-mail when it shipped. Oh gee, no e-mail, no Nook. My patience is gone!!! If you can advise me of how to "escalate the issue", I would appreciate it. NO, my claim is not due to Nook abuse or trying to be devious. The screen simply went black--worked one day, not the next. The sound didn't work either. I have always had my Nooks in a flip-front cover carried in a padded carrying case and never dropped any of them.
Try sending a private message to Micheal_V with the contents of your latest post. Personalize the message as though as you are talking directly to him. He works at B&N and may be able to help.
