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Selfmanic
Posts: 1
Registered: ‎04-23-2010
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Nook stuck in start up screen

My nook has been sitting on the start up screen for three days. I cannot get it to shut down or respond at all. I can hook it up to my computer and access the files but the nook itself does not respond. I am now trying to add a manual download of the latest files to the nook. Can anyone offer advise???

Distinguished Wordsmith
Josienjoe
Posts: 1,949
Registered: ‎02-15-2010
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Re: Nook stuck in start up screen

@ Selfmanic,

 

There's no way I'd attempt to add a manual download to an unresponsive nook.  

 

Have you tried Digital Support?  

 

Customer Service 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support.

Wordsmith
gandalf1369
Posts: 725
Registered: ‎08-13-2010
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Re: Nook stuck in start up screen

@ Selfmanic,

 

Have you tried removing the battery for a few minutes?  I'd give that a try.  I also agree with Josienjoe - wouldn't try to manually add any files to a frozen nook.

 

**** He Who Dies With The Most Toys Wins ****
Reader 2
Maxitoo
Posts: 3
Registered: ‎11-17-2009
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Re: Nook stuck in start up screen

My Nook was stuck as well on the start up page.  I removed the batter, put it back and then plugged it in to charge again.  Now it has started up.   And the batter is low again.

New User
EskimoQueen
Posts: 2
Registered: ‎09-05-2010
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Re: Nook stuck in start up screen

Ours was super slow starting up, but not that slow. I got ours today and it's taken me an hour to get it updated (and helping my husband read the tinnnny font LOL).

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