02-24-2010 04:23 PM
So I downloaded a book on February 15, and I have not been able to get it to work on my nook. At first it kept freezing before it could load and I would have to take the battery out in order to get it to work, because it wouldn't even shut off. I unlocked the book on the ereader software, but that hasn't made a difference. I've tried syncing my nook to the computer, archiving and unarchiving several times, deleting the ebook's file from my nook and replacing it with the copy from my computer and then deleting from the nook again and downloading it anew (though not deleting it from my account, which I refuse to do). It now no longer freezes, but it will not get past the "Loading" or "Opening your book" screen. I can go back to the main menu, however, and open other books. But I cannot even go to other chapters or anything, so I'm pretty much stuck. I don't really want to read the entire thing on my computer, and I'm afraid to download any more books until this issue is resolved. I'm not even sure that it came with the new software update, because I'm fairly certain that I bought another book between this one and the software update.
Any thoughts or advice?
02-24-2010 04:29 PM
Perhaps try sideloading it through a USB connection to your 'My Documents' section in your library on your nook. I know this isn't how it's supposed to work, but this could be a possible workaround in the meantime so that you can read your eBook on your nook.
02-24-2010 05:55 PM
I have bee enjoying my nook since I got it. But today for some reason it froze on the page I was reading. I can't navigate or turn it off. Please help.
02-24-2010 05:56 PM - edited 02-24-2010 05:58 PM
Push and hold down on the power button for 30 seconds and your nook should reset.
To the original poster - What format was the book in ? Was it from B&N - or another site ?
02-24-2010 07:37 PM
My Nook has frozen once again while downloading a book from the BN site. I called tech support and they told me to take the battery out and plug it into the charger while holding down on the button. Well my screen in now clear but my Nook won't boot up.
02-24-2010 10:12 PM
I downloaded a free book from the B&N site and now my Nook is frozen on "Opening your book" -- it's been over 24 hours. It won't turn off and when I tried to plug it into my computer, the computer doesn't even recognize it is there. I don't know how to remove the battery.
02-25-2010 08:44 AM
Great to hear mabbynificent!
For those looking to reboot their nooks, try the following:
First, try holding the power down for 20 seconds, and then pressing the power button again. If that doesn't reboot your nook, try:
1. Unplugging your nook.
2. Remove the battery (if you don't know how, there are further instructions in the manual).
3. Plug your nook in, without the battery (usually better results if you plug into the wall as opposed to your computer).
Your nook should begin to go through its booting process. Once booted, replace the battery (don't turn the nook off or unplug).
If these steps don't work, you may have to call our digital support team in customer service. They can be reached at 1-800-THE-BOOK (1-800-843-2665).
02-25-2010 10:11 AM
One thing to add that may help a couple of the posters (e.g., "I was reading and my nook froze"):
Try plugging your nook in and waiting at least 15 minutes. If the charge is very low the nook may freeze. It will not respond until the charge returns to a preset level so you may see nothing happen when you first plug it in.
My nook alerts me when the charge is about 10% but the manual recommends recharging before it reaches 20%.
It might be helpful for the nook to alert on low battery at a higher level.
Recharging at a higher level than the alert notification may well resolve some of the freezing problems.
10-11-2010 06:32 AM
This is a relative old thread.
And you didn't say which of the problems mentioned you are having. I have posted several times a existing problem with some and only some books sticking on opening.
Michael-V, one of the boards administrators, has posted detailed answer for some of the problems.
Problem where Nook freezes
Problem where absolutely no responsehttp://bookclubs.barnesandnoble.com/t5/NOOK-Q-A-an
10-11-2010 03:28 PM
I have had trouble opening books that I have already read and wanted to read again. I had tried archiving and unarchiving which did not work for me. Finally, I spoke with someone in customer service and then told me to go to 'settings' on my nook and unregister my nook, then reset it to factory settings and then reregister it. I did that and I am able to open these books again.
Hope this helps.