Nook touch screen blank

[aprilleigh5897]

Just began using the Nook last night.  The touch screen works when the device is powered on and continues to work for about 5 mins.  Then it goes blank.  I've tried powering off for 30 secs and rebooting.  The same problem persists.  Contemplating going back to my Kindle!  Help please!

[jaquellae]

The touchscreen automatically "sleeps" after about 5 min. To wake it up, touch the "n" between the e-ink screen and the touchscreen. If this doesn't wake it up, press the power button on top. You can also turn the page by "flicking" across the touchscreen when it's dark.

[leigh2011]

I just purchased my nook last month, i always bring it everywhere, i'm not sure if it was accidentally dropped, but now the touch screen is blank, but still it respond when i touch it. Please tell me what to do.

[Doug_Pardee Distinguished Bibliophile]

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leigh2011 wrote:

I just purchased my nook last month, i always bring it everywhere, i'm not sure if it was accidentally dropped, but now the touch screen is blank, but still it respond when i touch it. Please tell me what to do.

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The first thing to try is rebooting it. Hold the power button down for 20 seconds to shut it all the way down, then turn it back on.

If that doesn't correct the problem, something's broken. Call Customer Service at 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support.

[token787]

I'm having the same problem, I notice my touch screen have been going blank, it started to happen this week. A little scary.

[cbtengr]

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aprilleigh5897 wrote:

Just began using the Nook last night.  The touch screen works when the device is powered on and continues to work for about 5 mins.  Then it goes blank.  I've tried powering off for 30 secs and rebooting.  The same problem persists.  Contemplating going back to my Kindle!  Help please!

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Please Read the User Guide.

Page 24:

When you are reading and the touchscreen is not lit, you can turn
pages by swiping your finger on the touchscreen.

Page 42:

While reading, you can also swipe your finger on the dark touchscreen to turn pages.

Pages 44-54:

Color Touchscreen

Page 72:

Settings

•     Touchscreen timer (Display > Touchscreen timer): Time from last touchscreen activity until
touchscreen backlight is turned off. You can choose among 10, 30 (default), and 60 seconds.

[whiteginger]

I experienced a blank and frozen touch screen this morning, too. First time that has ever happened; I've had my NOOK for four months.

I was using the touch screen.  Suddenly, it simply went dark and froze.  My NOOK was not asleep--wallpaper with tip blurb, not a screensaver, appeared on the reading screen.  Repeated taps on the touch screen menu bar "n" did not bring up the touch screen.

Thankfully, I solved my problem by tapping the power button and putting my NOOK to sleep, then tapping the power button again to awaken it.  When the NOOK awoke, the touch screen was back to functioning normally.  I read for about 45 minutes and the problem did not repeat itself.

Sun spots?  Interference caused by attempted communication from alien life forms?  [Insert theme from The Twilight Zone here]  

I'm really not making fun of the situation.  I'm just hoping that this was a one time fluke.  (And BTW, I had 41% battery life.)

[Lyllx]

I am having the same problem. My touch screen is responsive, but I cannot see anything! It lights up, but there are no graphics. Help!

[1984DU]

thank you that really helped my went to a blank screer but was still lit up i help the power button down for 20 sec. and rebooted it and it went back to normal =)